Patient Scheduling & Medical Coordination Clerk
Resume:
Antoniy Grigoryan
EXPERIENCE
********@*****.***
Intermediate Clerk, Kaiser Permanente
December 2023-Current
Shipping and Receiving Clerk, Kaiser Permanente
September 2021- December 2023
• Prepare written documentation or transmit replenishment needs.
• Change inventory levels based upon data, customer input & knowledge of inventory supply & lead time for replenishment.
• Deliver supplies, linen, medical records, mail, pharmaceuticals, lab specimens, radiology films, hazardous materials & other items to customers according to prescribed routes & STAT customer needs within specified time frames.
Patient Coordination & Scheduling
Managed high-volume referrals and US orders for Vascular Lab and General Surgery(7 specialties).
Coordinated with physicians, NPs, PAs and techs to optimize clinic flow and minimize patient wait times.
Screened patients for exam appropriateness, obtained clinical information, and provided detailed preparation instructions to maximize appointment success and accuracy.
Proactively rescheduled and canceled appointments, minimizing patient wait times and maintaining an efficient daily schedule. Referral Management & Authorization
Administered the complete patient referral process: authorized services, scheduled with specialist providers, and tracked appointments to guarantee timely care.
Served as the central point of contact between patients, primary care, and specialty departments to facilitate continuity of care. Clinical & Administrative Support
Utilized EHR/EMR(Epic) systems to accurately enter and retrieve patient data, process physician orders, and update medical records. Applied correct medical terminology and managed administrative tasks including mail processing and activity reporting. Assisted physicians and leadership with special projects, data tracking for Quality Improvement initiatives, and scheduling follow-ups.
Customer Service & Communication
Served as a frontline resource for patients, families, and visitors, resolving inquiries and providing clear guidance on procedures. Fostered cooperative relationships with clinical staff, office personnel, and the public, consistently promoting a professional and patient-centered environment.
• Determine if standard stock/formulary item(s) correctly fulfill customer requests.
• Verify accuracy of stock/part number, unit of issue, quantity, & time supply required.
• Complete & correct recharge & order processing documents as needed.
• Complete documents to adjust/reorganize inventory as required.
• Receive deliveries & assist in unloading trucks.
• Inspect merchandise for quality/accuracy and send damaged pieces for repair before shipment/receiving.
• Maintain delivery records.
• Perform cycle counts & records data.
• Respond appropriately to customer inquiries regarding logistics services support.
• Assist customers w/ return order or repair process.
• Ensure adequate documentation, packaging needs, & arranges shipping/transportation.
• Sort mail & other items to ensure e cient & timely distribution.
• Operate equipment for lifting & transporting supplies such as pallet jacks (manual & electric), hand trucks, & flat bed carts following established safety procedures.
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