IT Support & Technical Specialist

AYESHA KHAN

IT SUPPORT & TECHNICAL SPECIALIST

Leesburg, Virginia 571-***-**** ***********.**@*****.*** PROFESSIONAL SUMMARY

Detail-oriented Information Management graduate with hands-on professional and internship experience in records digitization, database maintenance, and sales data analytics. Proven ability to organize large data sets, troubleshoot technical issues, and support end users with clear, accurate documentation. Currently pursuing CompTIA A+ certification to build on hands-on experience resolving customer account and website issues. Proficient in the Microsoft Office suite, database and file management, and basic network troubleshooting. Seeking an entry-level IT Support, Help Desk, or Technical Support role where strong analytical and organizational skills can drive process improvement and reliable technical service.

TECHNICAL SKILLS

Software & Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Windows OS, Database & File Management IT Support: Internet & Network Troubleshooting, Technical Documentation, Help Desk / User Support, Account & Access Troubleshooting

Data & Records: Data Analytics & Reporting, Records Management & Digitization, Data Quality Verification Professional: Customer Service & Communication, Problem Solving, Team Collaboration, Time Management CERTIFICATIONS

• CompTIA A+ — In Progress

PROFESSIONAL EXPERIENCE

Sales Management & Data Analytics 2023

Zameen.com — Pakistan

• Handled a high volume of daily phone calls and customer interactions, delivering prompt, professional support and accurate information.

• Provided technical support to customers, troubleshooting account access issues and website navigation problems on the company's real estate platform to ensure a smooth user experience.

• Guided customers through property listings via phone, website, and in-person walkthroughs, clearly explaining details and resolving questions in real time.

• Supported the sales team with customer data management, reporting, and sales tracking activities.

• Collected, analyzed, and organized customer and sales data, preparing Excel reports and spreadsheets to monitor sales performance and inform business decisions.

• Maintained accurate, up-to-date customer records across internal databases.

• Identified sales trends and customer preferences through basic data analysis, contributing insights in team meetings.

• Served as a communication link between clients and internal departments, strengthening analytical and problem- solving skills in a fast-paced environment.

Records Management & Digitization Intern 2022

1

Quaid-i-Azam University — Islamabad, Pakistan

• Organized, maintained, and digitized large volumes of university records while ensuring accuracy and confidentiality of sensitive information.

• Converted physical files into digital formats and updated electronic databases to improve accessibility and retrieval of records.

• Performed data verification and quality checks that reduced documentation errors and improved record integrity.

• Supported administrative staff with file management, document tracking, and reporting tasks.

• Collaborated with team members to streamline records organization and improve overall workflow efficiency.

• Used Microsoft Excel and Office tools to manage, sort, and organize data, developing strong attention to detail and time management skills.

EDUCATION

Bachelor of Science (B.S.) in Information Management Graduated 2022 University of Sargodha

FSC Pre-Engineering

Superior Group of Colleges

ADDITIONAL STRENGTHS

• Strong organizational skills with the ability to multitask and manage competing priorities.

• Quick learner with keen attention to detail and a proactive approach to problem-solving.

• Excellent verbal and written communication skills.

• Works effectively both independently and as part of a collaborative team.

• Passionate about technology and committed to continuous learning. 2

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