Medical Data Entry & Patient Services Administrator

CELIA DELOATCH

Georgetown, TX *****

**********@*****.***

+1-254-***-****

Professional Summary

I bring a robust background in data entry and administration complemented by extensive experience in professional management and customer service. My

Proficiency in managing and organizing complex data sets ensures accuracy and efficiency in all administrative task, while my strong communication skills enable me to effectively engage with diverse teams and patients alike. I have a proven track record of optimizing workflows and enhancing customer sanctification through empathetic service and problem solving capabilities. With a keen attention to detail and a strong work ethic, I excel in fast paced environments, consistently delivering high-quality results that support both operational objectives and exceptional patient care. I have experience in Microsoft Access: data base management including data entry to be able to handle different work task. Im familiar with Communications and Collaborations Tools as follow: Slack team communication platform. I posses substantial medical experience to add to my experience utilizing electronics health record (EHR) systems, Specifically Epic and Cerner, My proficiency with these platforms has enabled me to efficiently manage patient information, streamline workflows, and enhance data accuracy within healthcare setting. Willing to relocate: Anywhere

Work Experience

Caregiver

Accent Care-Waco, TX

May 2022 to Present

· Assisting with basic needs of the client such as bathing, grooming, dressing, and other personal hygiene

· Giving companionship - doing recreation activities, sort/reading mail, incidental transportation, escort to appointments, shopping and grocery stores

· Housekeeping in cleaning, laundry and organizing/moving items at client request

· Monitoring client's daily medications and refills

· Meal planning and preparation

· Behavioral assistance to improve overall emotional well-being quality of life Customer Service Representative

Credit Solutions LLC

January 2024 to December 2024

· Patient Financial Communication: Engage with patients and their families via phone, email, text, and chat to address financial inquiries related to services, billing, insurance, and payment options

· Billing and Insurance Support: Respond to patient questions about billing statements, insurance coverage, and payment plans

· Collaborate with billing team to resolve discrepancies and facilitate insurance claims processing

· Financial Counseling: Assist patients in understanding their financial responsibilities, including out-of- pocket costs and available financial assistance programs

· Implement strategies for the timely and effective collection of outstanding balances from patients

· Work with patients to establish suitable payment plans and options, ensuring affordability and adherence to financial policies

· Issue Resolution: Investigate and resolve patient concerns or complaints promptly and professionally

· Escalate complex issues, errors, complaints, and disputes to appropriate departments while maintaining transparent communication with the patient

· Data Security and Compliance: Adhere strictly to healthcare regulations, including but not limited to HIPAA, FDCPA, TCPA, and PCI to safeguard patient financial information

· Ensure all financial transactions and interactions comply with privacy and security protocols

· Documentation and Reporting: Maintain accurate and detailed records of conversational and financial interactions within the collection's management system, or health information system as required

· Continuous Improvement in Financial Services: Stay informed about changes in healthcare policies, billing procedures, and industry trends

· Contribute insights to process improvement initiatives aimed at enhancing patient financial services Nanny/Babysitter

In home care-Georgetown, TX

January 2021 to December 2024

As a caring and responsible nanny and babysitter I was dedicated to providing a safe, nurturing, and engaging environment. My duties include supervising the daily activities, preparing nutritious meals and snacks, assisting with homework and educational play, and organizing fun age-appropriate activities to promote her development. I ensure safety at all times, help with bedtime routines, and handle light household tasks related to the care, such as laundry and tidying up toys. I also communicate regularly with parents to update them on progress and well-being. My goal is to foster a positive, supportive atmosphere that encourages learning, creativity, and happiness. Badging & Credentialing Specialist

Citizen IRS Contract-Austin, TX

September 2022 to December 2023

· Followed the Federal Information Processing Standards Publication

· Enroll, issue and activate numerous types of identification cards

· The usage of the GSA scheduling system

· Operate the US Access System

· Security certification duties such as keys, pin reset, and card update

· Perform periodic cards and card log inventory

· Schedule card pick-ups and activations for federal/contractors

· Handle all registrations, terminations, photos, digital signatures and issuing employees, contractors Personnel Identification Verification Credentials (PIV)

· With explanation of privacy, and security policies Lead Actress

Relative Justice-Kentucky

July 2022 to July 2022

• Showed proficiency and remembering lines quickly in accurately as well as add-libbing when needed

• Maintain focus under pressure and long hours on live television while delivering quality work product

• Make up artist before set

• Adapt easily to change direction or script revisions during filming or rehearsal periods.

• That body movement naturally according to emotion associated with each scene.

• Demonstrated excellent communication skills wasn't working with costars, crewmembers and production staff.

Nanny/Babysitter

In home care-Texas

May 2018 to December 2021

As a nanny, I provided attentive and compassionate care for children, ensuring their safety, well-being, and development. My responsibilities included supervising daily activities, preparing nutritious meals and snacks, assisting with homework and educational games, and organizing age-appropriate recreational activities. I helped establish and maintain consistent routines, including early morning preparations, playtime, naps, and bedtime rituals. Additionally, I handled light household tasks related to the child's care, such as laundry, tidying up toys, and cleaning up after activities. Throughout my role, I maintained open communication with parents to update them on their child's progress and needs, fostering a trusting and positive environment that supported their physical, emotional, and social growth. Customer Service Representative

TTEC-Englewood, CO

February 2020 to September 2021

· Answering/ Handling inbound calls in a timely manor

· Assisting with

· Responsibilities are

· Monitor bank accounts, financial transactions, accounting paperwork and other financial documents

· Analyze the data to identify any potential fraudulent activity Medical Receptionist

Senior Care of Marlandwood East-Temple, TX

September 2017 to July 2018

· Greets patients in the facility and over the phones

· Assists doctors, nurses and patients

· Schedule /reschedule and check in

· Performs clerical and administrative tasks

· Prepares medical files

· Maintains and keeps patient information confidential

· Answering and forwarding calls

· Keeping the office clean and organizes

Optician Medical Assistant

Dr. Charles Sanders OD Optometrist-Killeen, TX

October 2015 to December 2017

· Greet patients at the facility and over the phone

· Schedule reschedule and confirm appointments

· Answer Calls and checking in patients

· Collect demographics and insurance information

· Order office supplies and securing and filing records and charts

· Help Dr

· With preparation for diagnostics

Medical Assistant/Administrative Assistant

Pavillion Medical Center Harker Heights-Harker Heights, TX January 2015 to December 2016

· Answer phones, schedule, filing records and handling medical billing

· Interviewing patients for medical history

· Help with preparation for labs and other diagnostics

· Handle incoming, outgoing mail and faxes

· Ordering office supplies, organizing medical record and maintaining clean environment Axe showcase promotional Model

Axe company-Texas

February 2015 to February 2016

• Committed to delivery to delivering excellent customer service while working in a fast pace environment.

• Promotional model showcase the cologne by providing live demonstrations and explaining as fragrance notes longevity, and overall appeal.

• Met deadlines while maintaining High-quality deliverables.

• Engaging with customers interacting with consumers answering questions about the cologne product. Team Leader

GC Services-Copperas Cove, TX

March 2012 to October 2015

As a dedicated Team Lead in a fast-paced call center environment, I overseen the daily operations to ensure exceptional customer service delivery. I coordinate and motivate a team of customer service representatives, providing guidance, training, and support to help them achieve performance goals. Daycare Provider

Celia Home Daycare-Killeen, TX

January 2010 to November 2012

• "Experienced supervisor in a home daycare setting, skilled in managing daily operations, ensuring child safety, fostering development, and leading helpers.

· Overseeing the safety of children in your care.

· Developing an effective cleaning plan to ensure all of the interactive areas are sanitary and safe.

· Creating educational and fun activities for the children.

· Keeping up-to-date records of children's development, routines, and interest.

· Developing and monitoring schedules to ensure that children have enough rest, physical activity, and playtime.

· Preparing and serving meals.

· When necessary, administering first-aid or CPR to children.

· Assisting children, individually or in groups, with lesson projects and homework.

· Maintaining excellent verbal and written communication with parents and guardians. Education

Ultimate Medical Academy-Clearwater, FL

January 2016 to January 2016

High School Diploma

American Preparatory Institute-Killeen, TX

June 2012 to June 2012

Upper secondary education

Trade school

Some college

High school diploma or GED

Skills

• Social media management

• Upselling

• Sales

• Microsoft Teams

• Technical troubleshooting support

• Food preparation

• Marketing

• Software troubleshooting

• Project management

• Revenue cycle management

• Ethernet

• Attention to detail

• Customer relationship building

• Financial concepts

• Legal administrative experience

• Call center experience

• Google Ads

• Zendesk Sell

• QuickBooks

• Managing customer accounts

• Dental assisting

• Google Docs

• Organizational skills

• Adobe Photoshop

• Nannying

• Math

• Product development

• Storytelling in sales

• Goal oriented

• Documentation review

• Jewelry sales

• CRM software

• Survey design

• Customer service and assistance

• GPS

• Professional development support

• Medical billing processes

• Human resources

• Laboratory experience

• Phone communication

• Handling customer inquiries

• Medication administration

• EMR systems

• English

• Help desk

• Television performance

• Customer support experience within telecommunications industry

• Data entry in Excel

• Customer relationship management

• Customer support experience within healthcare industry

• Veterinary terminology

• Process engineering

• Critical care experience

• Data entry

• ICD-9

• Meeting deadlines

• Financial analysis

• Veterinary clinic experience

• Customer support - Customer support experience (16-20 years)

• Bilingual

• Customer service manager experience

• Email customer support

• Internal employee customer service

• In-person customer service

• Microsoft Excel

• Phone customer support

• Employee orientation

• Account reconciliation

• Financial sales

• Customer support experience within e-commerce industry

• Video communication

• Technical Proficiency

• DocuSign

• ERP systems

• Document management

• Adobe Acrobat

• Manufacturing

• Complaint handling

• Dermatology

• System administration

• Real estate administrative experience

• Medical collection

• Active listening

• Technical support

• Medical coding

• Live chat

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• Filing

• IT

• Medical claim denial management

• Database management

• Laundry

• Personal assistant experience

• Preschool experience

• Heavy lifting

• Calendar management

• Program management

• Managed care

• Van driver

• Triage

• Experience in non-profits

• Analysis skills

• Salesforce

• Facebook Advertising

• Proofreading

• Dental receptionist

• Teamwork

• Non-technical user support

• Customer issue escalation

• Billing issue inquiries

• Social media platforms

• Ambulatory surgery center

• Entrepreneurship

• Google Calendar

• Academic advising

• Primary care

• Computer literacy

• Greeting customers

• Working with people with disabilities

• Individual consumer customer service

• Hospital experience

• Electronic health records (EHR) management

• Medical insurance appeals management

• Payroll processing - Payroll processing experience (Less than 1 year)

• Zendesk

• Patient monitoring

• Transmissions

• Care plans

• Phone call management

• Storytelling

• Slack

• Public health

• ServiceNow

• CPT coding

• Medical terminology

• Mobile devices

• Home & community care experience

• Data analysis skills

• Order entry

• Child protective services

• Long term care experience

• Canvas LMS software

• Email management

• Bus driving

• Emergency medicine

• Records management

• Information management

• Optical experience

• Persuasion techniques

• Microsoft Outlook Calendar

• Providing product information

• Word processing

• Large enterprise client interaction

• Government agency customer support

• Maintaining patient confidentiality

• Customer training

• Account analysis

• Computer operation

• Call center agent experience

• Data collection

• Inbound and outbound calls

• Confidentiality

• Deal closing

• Workday

• Microsoft Outlook

• Accounting software

• Customer support experience within retail industry

• Organized workspace

• Videography

• Data structures

• Vital signs

• Order inquiry handling

• Epic

• Payroll

• Computer skills

• Retirement planning advisory services

• EMR/EHR

• Time management

• Clear language communication

• Restaurant experience

• Editing

• Supervising experience

• Team management

• Grammar Experience

• Group fitness

• Dental office experience

• ICD coding

• Adult learning

• Coffee experience

• Project coordination

• Vehicle maintenance

• Experience with children

• Dispatching

• Customer support experience within government industry

• Productivity software

• Experience working with students

• Bookkeeping

• Private practice

• Technical support representative experience

• Insurance prior authorization

• International customer service experience

• Infants

• Dependability

• Microsoft Office

• Customer service through social media

• Digital marketing

• Financial services

• Accounts payable

• Executive administrative support

• Public speaking

• Recruiting

• Solution development

• ICD-10

• Phone etiquette

• Twitter Ads

• Content creation

• Leadership

• Patient observation

• Schedule management

• First aid and CPR

• Health information management

• Improving customer support response time - Customer support response time improved (More than 30%)

• Professionalism

• CRM system proficiency

• Business development

• Assistive technologies

• Instagram

• Google Drive

• SOAP

• Mechanical knowledge

• TikTok

• Clinical trials

• Underwriting

• Quality management

• Customer support specialist experience

• eClinicalWorks

• Google Workspace

• Script adherence

• Cross-cultural communication

• Tax preparation software

• Med spa experience

• Client interaction

• Customer service video conferencing

• Medical coding guidelines

• Interviewing clients

• Dental terminology

• Achieving HIPAA compliance

• 10 key typing

• iOS

• PeopleSoft

• Patient interaction

• Healthcare billing management

• Employee relations

• SharePoint

• Statistics

• Babysitting

• Windows

• Office management

• Account management

• Facebook

• Computer science

• Enterprise software

• Medical billing

• Order processing

• Research

• Client services

• Interpersonal skills

• Customer service

• Customer retention

• Inpatient

• Meal preparation

• Live streaming

• Databases

• Healthcare management

• Delivery driver experience

• Program development

• Ability to follow instructions

• Urgent care

• Microsoft Word

• Classroom behavior management

Languages

• Spanish

• Multilingual

Certifications and Licenses

Medical Billing Certification

ICD-10 Certification

First Aid Certification

CPR Certification

Certified Compensation Professional

Certified Professional Medical Services Manager

Certified Provider Credentialing Specialist

Certified Coding Specialist

Certified Professional Coder

Medical Coding Certification

Driver's License

Insurance Producer License

Child Development Associate Certification

NCMA

Paramedic License

EMT-I

Certified Medical Assistant

NRCMA

BLS Certification

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