Administrative Assistant & Customer Service Professional

HUNTINGTON BEACH, ***** • ********************@*****.*** • 714-***-****

GRETCHEN BENEDETTINI

Administrative Assistant - Customer Service - Receptionist PROFESSIONAL SUMMARY

Experienced professional with expertise in account management, customer service, and administrative operations. Proven track record in case management, documentation, and customer support across various industries. EMPLOYMENT HISTORY

BACKOFFICE DEALER INCENTIVE CLAIM PROCESSOR (AUTOMOTIVE) March 2026 – Present

VOLT/DTS Staffing – Contract AssignmentsSanta Ana, CA

Review Dealer Rebate/Incentive claims for both Hyundai and Genesis dealers.

Verify claims are complete, with required documentation and customer signatures.

Update with status of Reject, Dealer Assistance Required or Approved.

Provide specifics to claims requiring Dealer assistance (DAR) so they can be Approved next review.

Provide specifics to claims Rejected as the dealer will NOT receive the Rebate/Incentive Fee’s already deducted from customer contact. BACKOFFICE ADMINISTRATIVE ASSISTANT (CREDIT UNION)November 2025 – December 2025

Insight Global Staffing – Contract AssignmentsSanta Ana, CA

Rename Files to match Car Members names for assignment and research.

Apply NSF Charge Reversals to members accounts.

Update and apply Travel Notices for card holder accounts and cards (debit and charge).

Transfer files and rename with account holders name and date of transfer from external server to internal server.

Assist with month end reports, review and updates with Card Holder assignments for assignment and review. CONSUMER RELATIONS SPECIALIST (AUTOMOTIVE)April 2025 – October 2025 Ultimate Staffing – Contract AssignmentsCosta Mesa/Irvine, CA

Handle Calls, Chats and E-mails from Consumers and Dealers for Product Inquiries and Warranty Claims.

Processes cases, review warranty claims, provide directions and documents.

Facilitates communication between Consumers and other departments improving operational efficiency.

Coordinates with documentation for timely warranty and return claim processing, boosting consumer experiences.

Daily updates and case review with team members to facilitate case closures.

Assist dealers with changes of distributors of products in a timely manner. FRONT RECEPTIONIST / ORDER DESK ASSISTANT (LOGISTICS AND DISTRIBUTION) December 2024 – March 2025 Collabera Staffing – Contract Assignment Huntington Beach, CA

Manages the front desk, enhancing visitor experience and call handling efficiency.

Processes orders, reconciles invoices, and maintains financial compliance.

Facilitates interdepartmental communication, improving operational efficiency.

Coordinates with sales for timely order processing, boosting team productivity.

Developed invoicing systems, reducing processing time and improving accuracy. LOANER FLEET COORDINATOR (AUTOMOTIVE DEALER)September 2023 – April 2024 Jaguar Land Rover Los Angeles (US AUTO Trust)Los Angeles, CA

Oversee 88 loaner vehicles, ensuring prompt maintenance and registration for enhanced satisfaction.

Streamline reservations, boosting fleet usage and service efficiency.

Generate weekly reports, aiding informed decisions and operational transparency.

Facilitate insurance claims, optimizing financial processes and accuracy.

Enhance team communication, improving alignment and operational flow.

Demonstrated exceptional customer support, fostering positive relationships and ensuring clients felt valued during vehicle transitions.

Provided exceptional customer support during vehicle transitions, ensuring clients felt valued and supported throughout the process. ADMINISTRATIVE CLERK AND RECEPTIONIST (GOVERNMENT OFFICES)June 2021 – August 2023 H B Staffing - Contract Assignments – City of Huntington Beach, Anaheim & LA County Clerk Office

Managed client interactions, boosting satisfaction and loyalty through effective communication.

Supported departments with data analysis, improving accuracy and operational efficiency.

Utilized CRM tools for estimates, enhancing vendor communication and project presentations.

Handled accounts payable, ensuring precise and timely processing for financial integrity.

Facilitated cross-department collaboration, achieving measurable operational improvements. REGIONAL AND EXECUTIVE CASE MANAGER (AUTOMOTIVE MANUFACTURER)June 2019 – May 2021 Hyundai Motor America Corporate Office – Contract AssignmentFountain Valley, CA

• Handling regional dealerships, customers, and warranty/recall cases

• Member of Executive Management team on their priority cases as well as prepared documentation for legal cases

• Wrote and implemented documents for case management training and use companywide, trained, and mentored new case managers as well as covered multiple regions when a case manager was overwhelmed

• Provided documentation on all cases and transferred any legal or Lemon cases to in-house legal team

• Maintained database on customers, reviewed, researched, and provided recommendation for Customer or Dealer Goodwill Assistance

• Daily case load was 100+ cases at a time

• Enjoyed providing customers with answers, assistance and understanding of their product, services, warranty, and maintenance

• Excelled in building dealership relationships with Hyundai customers and Dealerships during Covid and while working remote EDUCATION

BUSINESS MANAGEMENT & COMPUTER PROGRAMMING

National University – Business Management and Computer ProgrammingAnaheim, CA Summa Cum Laud & Dean's List - 4.0 GPA

BUSINESS MANAGEMENT AND BUSINESS LAW STUDIES

CSU – Fullerton – Pre-Law and Business Management

Zeta Tau Alpha Fraternity

Skills

Account Management (Experienced), Documentation (Experienced), MS Office (Experienced), Outlook (Experienced), Salesforce

(Experienced), CRM (Experienced), Strategic Planning (Experienced), Time Management (Experienced), Sales Support (Experienced), Invoicing

(Experienced), Customer Service (Experienced), Data Analysis (Experienced), Purchasing (Experienced).

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