Technical Project Manager: AI & Cloud Transformation

ATUL SHARMA

Technical Project Manager AI, Cloud & Customer Experience Transformation

Noida, Uttar Pradesh ********@*****.***

+91-701**-***** linkedin.com/in/atul-sharma-pm

PROFESSIONAL SUMMARY

Technical Project Manager with 8.2+ years of experience delivering AI, cloud, and data-driven transformation programs across enterprise environments. Proven track record of leading cross-functional teams and global stakeholders to deliver scalable technology solutions, including automation, cloud migration, and reporting transformation initiatives. Strong focus on driving measurable business impact through structured execution, cost optimisation, and process innovation. Experienced working with global clients and distributed teams across the US, UK, and LATAM regions, including multi-country delivery coordination. Key outcomes delivered include 50% faster report generation, 40% infrastructure cost reduction, and rapid onboarding of 135 gig workers within 21 days. Experienced in managing programs with budget visibility and supporting cost optimisation initiatives. Combines hands-on technical depth with strong delivery leadership, driving effective collaboration across engineering and business stakeholders.

CORE COMPETENCIES

Program & Delivery: Project Lifecycle Management · SDLC · Agile / Scrum · Waterfall · Risk & Issue Management · Change Management · Resource Planning · RAID Tracking · Stakeholder Reporting · Platform Transformation · Data Platforms · AI / GenAI Transformation · Data-driven Decision Making

Agile Practices: Sprint Planning · Backlog Grooming · Standups · Retrospectives · Agile Ceremonies Facilitation · Iterative Releases · Delivery Predictability

Stakeholder & Governance: CXO Stakeholder Engagement · Client Communication · Vendor Management · Billing & Cost Discussions

· Milestone Tracking · Global Team Coordination

Technical Expertise: AI-enabled Automation · Cloud Migration (AWS) · Dialer & Contact Center Platforms · Database Optimisation · BI & Reporting Transformation · Server Infrastructure Tools & Platforms: Jira · MS Project · MS Excel (Advanced) · SQL Server · MySQL · Linux · Microsoft 365 · Slack · Teams · Leadsquared · Salesforce · SAAS · SAP Success Factors/ SAP SF Coordination · Requirement Gathering & BRD Documentation · HTML · CSS · PHP AI Tools: Microsoft Copilot · Claude AI (Prompt Engineering, Workflow Automation) PROFESSIONAL EXPERIENCE

Technical Project Manager Sep 2024 – Present

Etech Global Service Pvt Ltd

Gandhinagar, Gujarat Enterprise IT, AI & CX Delivery Global Clients: US, UK, Jamaica, Argentina, Brazil

• Managed end-to-end delivery of multiple concurrent programs, aligning cross-functional teams with enterprise-wide digital transformation goals and stakeholder priorities across business and technology functions.

• Orchestrated cross-workstream dependencies to ensure seamless execution and eliminate delivery bottlenecks across the full program lifecycle.

• Established structured program governance through milestone tracking, risk visibility dashboards, and executive stakeholder reporting across all active programs.

• Applied Agile delivery practices including sprint planning, backlog prioritisation, and iterative releases to improve delivery predictability across key initiatives.

• Led AI-enabled judicial reporting transformation initiative across cross-functional teams, delivering 50% faster report generation and 35% improvement in operational throughput.

• Partnered with senior leadership (CHRO, CDSO, business heads) on delivery planning, billing alignment, and execution tracking across the full project lifecycle.

• Designed and implemented AI-enabled delivery workflows using Microsoft Copilot and Claude AI, improving planning efficiency by 40% and enhancing real-time decision-making across stakeholder groups.

• Drove budget visibility and supported cost optimisation initiatives across large-scale programs, aligning delivery with financial targets and efficiency goals.

• Aligned product and engineering teams to deliver scalable solutions, improving platform performance and supporting business growth objectives across key initiatives.

• Delivered rapid onboarding and certification of 135 gig workers within 21 days — 100% training completion, zero launch delays — securing a long-term 2-year client contract renewal. Technical Project Manager – Contact Center Platforms Nov 2021 – Sep 2024 Univo Education Pvt Ltd

Noida, Uttar Pradesh Contact Center Technology & Dialer Infrastructure

• Directed client communication and delivery alignment for contact center platform and IVR technology projects, providing clarity on project objectives, delivery milestones, and execution priorities.

• Delivered multiple contact center platform and CX technology projects with 100% adherence to timelines, reducing project delays by 35% through structured risk tracking.

• Executed AWS-based migration of legacy contact center platform databases, contributing to 40% reduction in infrastructure costs and improved system scalability.

• Participated in cost estimation, vendor billing, and pricing discussions for contact center platform and IVR customization projects in direct collaboration with CTO and CEO.

• Standardized customer engagement workflows and communication system configurations, reducing new campaign setup time by 20% across client onboarding and configuration activities. Assistant Manager – Contact Center Platforms (Program & Delivery) Apr 2018 – Nov 2021 One Point One Solutions

Gurgaon, Haryana BPO Dialer Technology, Server Infrastructure & Database Operations

• Owned contact center platform operations and database systems for multiple clients, maintaining 99.5%+ uptime, supporting 500+ agents, and ensuring SLA compliance across high volume environments.

• Oversaw and maintained contact center platform server infrastructure including scheduled restarts, hardware monitoring

(HDD alerts), and memory upgrades — ensuring system reliability across large-scale contact center environments.

• Optimised database performance and customer engagement workflow processing, reducing query latency by 30% and minimising critical incidents by 50% across client environments.

• Supervised a team of 5 engineers, overseeing performance management, workload distribution, SLA adherence, and escalation resolution across multiple client accounts.

• Enabled implementation of CRM and Dialer for call tracking, disposition management, and reporting accuracy, improving data integrity and operational efficiency. EDUCATION

Master of Computer Applications 2024 – 2026

Mangalayatan University

Bachelor of Computer Applications 2018 – 2021

Mangalayatan University

CERTIFICATIONS & LEARNING

Certifications:

• Scrum Fundamentals Certified (SFC) — SCRUMstudy

• Oracle Certified Professional: Java SE 11 Developer — Oracle University Learning – Project Management Institute (PMI):

• Practical Application of Generative AI for Project Managers

• Generative AI Overview for Project Managers

• Prompt Engineering for Project Managers

• Predictive & Agile Project Management

KEY ACHIEVEMENTS

• 40% Infrastructure Cost Reduction — achieved through cloud optimisation and legacy system modernisation initiatives.

• 50% Faster Report Generation — achieved through AI-driven judicial reporting optimisation initiative.

• Rapid Workforce Onboarding Initiative — 135 gig workers deployed within 21 days with 100% training completion, enabling successful client scale-up.

• 500+ Contact Center Agents Supported — across multiple campaigns environment with 99.5%+ system uptime.

Contact this candidate