Customer Service & Retail Operations Manager

Tara Maire

Gretna, NE ***** 402-***-**** *******@*****.***

Professional Summary

Motivated manager offering expertise in customer service, who can efficiently finish tasks and builds customer relations. Excellent listening, problem-solving and relationship-building skills. 402-***-****

*******@*****.***

Work Experience

Employee/Cashier

Cabelas Omaha, NE

October 2025 to Present

Taking photos on Santa's wonderland, customers service, recovery im apparel, cashier Various Temp Jobs

Express Employment Professionals Omaha, NE

April 2018 to October 2025

evaluations

Handled 5 to 10 calls per hour to address customer inquiries and Cost Control concerns. Budgeting Maintained excellent attendance record, consistently arriving to Employee scheduling work on time. Training Monitored social media and online sources for industry trends. Financial Management Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Stocking Associate

Walmart Gretna, NE

July 2025 to September 2025

Stocking, and assisted customers as needed

Cashier/Customer Service

Shell Speedee Mart Gretna, NE

August 2020 to January 2021

Helping customers by checking them out or questions &/or issues regarding gas pumps or car wash, distributing lottery correctly, making sure daily duties are completed, etc Deli Clerk

Hyvee Omaha, NE

March 2020 to July 2020

Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order. Maintained proper signage and pricing information for displays, cases and counters. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. Skills Cleaned and sanitized dishes and utensils, consistently keeping Recruiting and adequate supplies on hand for expected customer loads. interviewing General Manager

Auntie Anne's Pretzels Omaha, NE

August 2016 to March 2018

Built a success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Maximized efficiency by coaching and mentoring 10+ personnel on store principles, industry practices, company procedures and POS

Managed budget implementations, employee reviews, training, schedules and contract negotiations. Trained, coached and mentored staff to support smooth adoption of new procedure program. Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

Coordinated leadership workshops to educate team members on best practices to optimize productivity. Created, managed and executed business plan and communicated company vision and objectives to motivate teams. Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

Assistant Manager

McDonald's Omaha, NE

March 2008 to August 2016

Managed opening and closing procedures that enhanced the daily activities. Supported staff development and goal attainment by focusing on skill development and job satisfaction. Coached team on effective upselling and cross-selling methods. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Monitored cash intake and deposit records accurately. Established and optimized schedules to keep coverage and service in line with forecasted demands. Increased sales revenues by promoting complementary products and educating customers about store promotions. Trained team members in strategies to meet operational and sales targets. Set and enforced policies focused on increasing productivity and strengthening operations. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Education

Christian Ministry (Bachelor's degree)

Colorado Christian University Lakewood, CO

January 2026 to Present

Christian Ministry (Associate's degree)

Christian Leaders Institute Remote

June 2025 to January 2026

Business Management

MCC, MCDS Omaha, NE

August 2010 to December 2010

High school diploma

Rushville High School Rushville, NE

August 2001 to May 2004

Skills

Managing teams in a customer support role - Largest customer support team managed (11-15 team members) In-person customer service Liquor sales RF scanner Power tools Customer returns handling Computer skills Store opening procedures Food Safety Email customer support Phone customer support Grocery store Improving customer support response time - Customer support response time improved (11-20%) Computer operation Store closing procedures Attention to detail Spirits experience Alcohol sales Computer literacy Freight Heavy equipment operation Call center experience Customer service Typing Packing Time management SMS customer support Cooking Front desk Cycle counting inventory management Inventory management systems Guest relations POS systems Experience with children Employee training Safe work practices Climbing Customer support - Customer support experience (More than 20 years) Cash Handling Word processing Live chat Business Development Cleaning Certifications and Licenses

Driver's License

March 2029

Additional Information

Authorized to work in the US for any employer

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