Remote Patient Services & Medical Interpreter
Resume:
Jennifer Toledo
Chicopee, MA *****
***********@*****.***
Accomplished professional who proudly maintains a highly productive, efficient and quality-driven environment at all times. Combining 10-14 years of work experience in Admin Assistant Customer Service / Spanish Interpreting leadership and healthcare knowledge.
Work Experience
Business Service Representative
Springfield MA 01104
April 2025 – Present
Patient Experience & Communication: Greets patients, answers incoming calls, and manages scheduling/appointments. Interpreter to spanish speaking patients. Data Entry & Billing: Enters accurate demographic and insurance data into software, manages patient registration, and handles co-pay collection. Clinical Support: Scans documentation into patient charts and handles incoming/outgoing faxes.
Administrative Tasks: Collaborates with clinical staff to ensure smooth patient flow. Medical Interpreter
Hospitals - Massachusetts
August 2016 to February 2021
Interpreter in different locations: medical facilities, public schools, private offices and DCF
(department of children's and family).
Conveying exact messages between providers and patients without adding, omitting, or altering the information. This often involves "sight translation" (orally translating written medical documents into the patient's native language). Helping patients with appointment reminders, scheduling, and general intake/triage processes.
Real Estate Property owner
January 2022 to 2025
-Rental Business owner to traveling medical providers. 24hr Hosting/ Hospitality and Costumer
Service to clientele.
Hosting traveling professionals providing a fully furnished, secure, and move-in-ready space with all utilities included with contracts typically span 13 weeks to a year. Offering flexible, mid-term to yearly lease agreements and accommodating shift schedules of healthcare professionals.
Rental Property/ Leasing Agent Admin Assistant
January 2024 to January 2025
-Leasing Agent Admin Assistant for a Property Services in Ludlow, MA Handle office interactions with outside visitors. This includes greeting and directing guests, answering phone inquiries and handling request or complaints in a professional manner. Advertise available properties using a variety of media and promoting materials Travel off-site to deliver files, keys or reports, meet with clients, inspect properties and show prospective tenants.
Confirm rental application data and personal references Maintain files with confidentiality in an easily assessable format. Negotiate lease terms and conditions and close deals Coordinate communications between various departments, schedule meetings, distribute reports and keep all parties informed of general business operations. Operate and maintain office machinery, including copiers, fax machines and printers Admin duties include scheduling, filing, typing, bilingual etc… Admin Assistant/Receptionist
Fenway community Health Center - Boston, MA
September 2015 to August 2020
Medical Insurance/Patient Services Coordinator assisting providers/patients for excellent and satisfactory service with the use of different systems. Front desk duties / Insurance coverage and Eligibility. Assist extensive seminars, congress and courses for customer service training from The Ritz-Carlton by Yankee Congress and Perdue University Conferences.
Education
Associate Degree in Business Management with Finance Focus Eastern Gateway Community College
June 2019 to July 2021
Certificate in Medical Interpreting
North Shore Community College - Lynn, MA
June 2015 to June 2016
Skills
• Strong Attention to Detail, Prioritizing Tasks and Time Teamwork Skills, Supervising and Personal Assisting, Customer Service, Reception and Admin skills, Professional Ethical work values, Business Management knowledge and speak and read fluent Spanish and basic French.
• Microsoft Office
• Multilingual
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