Veterinary Hospital Manager & Client Support

DEANNA BARTON

Forest, VA • 540-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Hospital Manager with 6+ years of leadership experience and over a decade in veterinary healthcare. Experienced in supporting clients through important care decisions, managing fast-paced operations, and helping teams stay organized and consistent. Known for being approachable, detail-oriented, and able to step in and solve problems quickly. Brings both professional experience and personal understanding of infant feeding, with a strong interest in supporting parents and improving their experience. SKILLS

• Client Support & Relationship Building

• Healthcare Operations & Coordination

• Staff Training & Onboarding

• Scheduling & Workflow Management

• Problem-Solving & Conflict Resolution

• Billing, Accounts & Administrative Support

• Documentation & Process Organization

• Microsoft Office & Practice Systems

• Communication (Phone, Email, In-Person)

KEY ACHIEVEMENTS

• Supported hospital leadership during a corporate acquisition by organizing documentation and helping manage operational changes

• Improved scheduling and workflow processes, increasing efficiency and reducing daily stress for both staff and clients

• Created training materials and onboarding processes that helped new team members feel confident and prepared in their roles PROFESSIONAL EXPERIENCE

Hospital Manager

Gentle Care Animal Hospital — Forest, VA

September 2019 – Present

• Manage daily operations of a busy veterinary hospital, keeping workflows organized and running smoothly

• Serve as a main point of contact for clients, answering questions, resolving concerns, and providing support during stressful situations

• Build strong relationships with clients, helping maintain trust and long-term retention

• Train and support staff, improving consistency in communication and care

• Oversee scheduling and patient flow to reduce delays and improve overall experience

• Manage billing, payroll, and client accounts while maintaining accuracy and organization

• Communicate clearly with both clients and staff to keep everyone informed and aligned

• Help guide the team through operational changes and new processes Kennel Manager

Gentle Care Animal Hospital — Forest, VA

May 2018 – June 2021

• Supervised and supported staff while maintaining a safe, clean, and organized environment

• Helped clients feel comfortable and informed about services and care

• Managed scheduling and daily operations within the department Veterinary Assistant

Gentle Care Animal Hospital — Forest, VA

May 2015 – May 2018

• Assisted with exams and procedures while supporting both patients and clients

• Helped explain care instructions and answer client questions

• Maintained accurate records and supported daily clinic flow Veterinary Receptionist

Gentle Care Animal Hospital — Forest, VA

August 2012 – August 2016

• Managed phones, scheduling, and client communication in a fast-paced setting

• Processed billing and payments while maintaining accurate records

• Acted as a key connection point between clients and the veterinary team Kennel Attendant

Gentle Care Animal Hospital — Forest, VA

April 2010 – August 2013

• Provided daily care for animals and maintained facility cleanliness

• Monitored health and reported concerns to clinical staff EDUCATION

Bachelor of Science in Biology

Lynchburg College, VA — May 2017

Associate of Science in Science

New River Community College — May 2014

• Magna Cum Laude

• President’s List

CERTIFICATIONS

• OSHA Certification

REFERENCES

Available upon request

Contact this candidate