Inside Sales Assistant & QA Coordinator
Resume:
PROFILE
A motivated and result-oriented
professional with experience in Inside
Sales Assistance (ISA), Customer Support,
and Quality Assurance (QA) of sales calls.
Skilled in lead generation, client
communication, and team coordination.
Seeking opportunities to contribute my
communication, analytical, and sales
support skills in a growth-oriented
organization.
SKILLS
Sales Call Quality Assurance (QA)
Lead Generation
Appointment Setting
Customer Support & Client
Communication
Outbound Calling & Follow-ups
Team Coordination & Leadership
Graphic Designing
Video Editing
Muhammad
Hamza Ghouri
WORK EXPERIENCE
Generated leads through social media
Handled outbound calls and Gmail communication
Converted leads into appointments and prospects
Inside Sales Assistant (ISA)
SparkPro Technologies (RWP) Feb 2025 - Feb 2026
Handled customer queries, complaints, and
follow-ups
Ensured smooth communication between
clients and company
Maintained customer satisfaction through
timely support
Customer Support Representative
SparkPro Technologies (RWP) Jul 2025 - Feb 2026
Supervised ISA team performance and daily
activities
Conducted QA of sales calls and shared
feedback
Monitored lead generation and conversion
process
Assisted management in improving team
efficiency
ISA Team Coordinator
SparkPro Technologies (RWP) Jul 2025 - Feb 2026
CONTACT **************@*****.***
Gulshanabad Sec 4, St 156, Adyala Road, RWP
EDUCATIONAL HISTORY
Kid City High School, Model Town Humak Islamabad
Secondary School Certificate (SSC) – Science August 2009 - May 2022 1st Division
Punjab Group of Colleges, Rawalpindi (HSSC)
F.Sc (ICS) September 2022 - May 2024
1st Division
Capital University of Science Technology (CUST)
Bachelor in Computer Science May 2026 - Present
CONTACT **************@*****.***
Gulshanabad Sec 4, St 156, Adyala Road, RWP
HOBBIES
Gaming
Football
Singing
Contact this candidate