Senior Technical Support Analyst - IT Support

SHRUTI NISHAD BHATLE

: ***************@*****.***

: 727-***-****.

I want excellent in field with hard work, passion and dedication.

Operating System: Windows 7/Windows8/Windows 8.1/windows10

Knowledge about Manual Testing

Knowledge about ServiceNow Ticketing Tool

Knowledge about Networking.

Basic Network IP configuration

Knowledge of LAN, MAN and WAN.

Knowledge of TCP/IP, DNS, DHCP, FTP and VPN.

Knowledge about active directory.

I have completed BE in Electronic & Tele Communication Engineering from University of Mumbai. Course Board/University Percentage of Marks Year of

passing

Fourth Year Eng. University of Mumbai 64.16 2015

Third Year Eng. University of Mumbai 64.76 2014

Second Year Eng. University of Mumbai 58.64 2013

First Year Eng. University of Mumbai 52.87 2012

12th University of Kolhapur 61.83 2010

10th University of Kolhapur 70.61 2008

IT Techies Pvt Ltd

Period – 20 June 2022 to 05 July 2024

Designation – Senior Technical Support Analyst

Responsibility – CIPLA

Worked on Matrix 42 ticketing tool

Configuration of printer and troubleshoot on basic problems

Troubleshooting on office 365

VPN Configuration and troubleshooting

Sap Configuration

Password reset

OBJECTIVE

TECHNICAL SKILLS

ACADEMIC QUALIFICATION

WORK EXPERENCE

Microland

Period – 7 Feb 2022 to 31 May 2022

Designation – Service desk engineer

Responsibility - Everest industries limited

Raised the call in service desk portal and resolve the problem within SLA

Configuration of printer and troubleshoot on basic problems.

Configuration of outlook for mail purpose and troubleshoot on basic problem

Unlock and reset domain ID password through AD ID Onwards Eservices

Period – 7 October 2019 to 30 June 2020

Designation – Service desk engineer

Responsibility -

Reliance Corporate Park (Retail IT)

Unlock and reset user id through HPSM portal.

Markdown issue

Promotion issue

Online eft issue

Application / link issue

Ace Computer Services

Period - 10 August 2017 to 31 may 2019

Designation - Technical help desk

Responsibility -

HDB Financial Services Limited (Wipro InfoTech)

Raised the call in service desk portal and resolve the problem within SLA.

Configuration of laptop and desktop and troubleshoot on basic problems.

Configuration of Mozilla Thunderbird for mail purpose and troubleshoot on basic problem.

Configuration of printers (brother, konica minolta,samsung) and troubleshoot on basic problems.

Unlock and reset domain ID password through AD ID.

Mail configuration on mobile(android).

installing and maintaining Symantec antivirus in systems CMS Info System Pvt. Ltd.

Period: - 4th April 2016 to 15 may 2017

Designation: - Associate Trainee Engineer (Service Desk) Responsibilities –

State Bank of India Mutual Fund. (Bandra-Kurla Complex)

Raised the Call in GLPI and resolved the problem within SLA.

Configuration of Laptop & Desktop and also Troubleshoot on basic problems and raised the complaint in vendor (Dell and HCL).

Installing outlook 2007 and 2010 with basic troubleshooting.

Configuration of Local (HP) & Network (Richo) Printer.

Understand the hardware life cycle and be able to map its stages to the relevant asset management processes in the company.

Reset and unlock domain id password through the active directory.

Configuration of Outlook Webmail on TAB.

Installing and maintaining Kaspersky Endpoint 10 for Windows and updating antivirus definition.

PERSONAL PROFILE

Date of Birth : 24th September, 1992

Gender : Female

Hobbies : Travelling, listening Songs

Permanent address : Manthan Co. Op. Hos. Soc. 303, Ganesh Nagar, Tisgaon Road, Kalyan

(E) - 421306

.

Declaration: I hereby declare that all the information above is true to the best of my knowledge and belief.

Place: Mumbai

(Shruti Nishad Bhatle).

Date: / /

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