MIS Operations & Support Leader (12+ Years)

Abhinav Samdani

+91-939******* **************@*****.*** Gurugram, India

MIS Operations and Support professional with 12+ years of experience in team management, operational support, MIS reporting, process optimization, and stakeholder coordination across mobility, financial services, IT, and enterprise operations. Experienced in handling escalations, improving operational workflows, managing cross-functional coordination, and ensuring SLA- driven service delivery. Strong expertise in Excel, Power BI, SAP, reporting automation, and process governance with a proven ability to lead teams, resolve operational issues, and drive customer-focused support excellence.

Assistant Manager – Commercials

Carrum Mobility Solutions Pvt. Ltd. (February 2026 – present)

Monitor day-to-day operational performance and ensure timely resolution of business and support-related issues.

Perform detailed reconciliations of revenue data between multiple sources to identify discrepancies and ensure financial accuracy.

Manage and evaluate vehicle-based incentive structures based on fleet performance and operational metrics.

Manage operational reporting frameworks and ensure timely MIS delivery for management reviews.

Support process improvement initiatives and automation efforts to enhance operational efficiency and reduce manual intervention.

Ensure adherence to operational policies, reporting standards, and internal compliance requirements. Senior Manager – MIS

Formidium India Pvt. Ltd. (February 2022 – August 2025)

Spearheaded enterprise-level MIS reporting and advanced data analytics initiatives to drive business insights and decision-making.

Managed escalations related to reporting discrepancies, operational issues, and process gaps across departments. Conducted detailed variance and trend analysis for monthly and quarterly financial and operational reporting.

Managed data validation, reconciliation, and MIS governance to maintain high data integrity standards.

Conducted team mentoring, training sessions, and performance reviews to improve productivity and reporting accuracy.

Collaborated with cross-functional teams to streamline workflows and improve operational service delivery.

Professional Summary

Work Experience

Key Achievements:

Awarded Formidium Element of the Year, the highest individual recognition in the organization in year 2024.

Optimized MIS vendor processes by replacing two US-based vendors with Indian vendors, driving annualized cost savings of over USD 100,000.

SAP MDM Manager

RCM Group (Fashion Suiting’s Pvt. Ltd.) Apr 2019 – Aug 2021

Led SAP Master data creation and management for all MM and SD modules, ensuring data accuracy and consistency.

Provided end-user operational support and resolved SAP-related escalations across multiple business functions.

Conducted user training sessions to improve SAP process understanding and operational efficiency.

Coordinated with technical and operational teams to resolve daily system and process- related issues.

Financial Analyst

Deloitte (June 17th 2013 - April 25th 2017).

Delivered comprehensive MIS dashboards and in-depth financial analysis, enabling client cost optimization and driving efficiency improvements.

Implemented process enhancements with the Business Excellence Framework, streamlined reporting workflows and reducing turnaround time.

Conducted rigorous QA audits and compliance reviews, ensuring 100% adherence to regulatory requirements and organizational standards.

Collaborated with senior stakeholders to define KPIs and develop robust reporting frameworks, enhancing performance evaluation accuracy and decision-making.

Earned multiple SPOT Awards in recognition of consistently delivering measurable business impact and exceeding performance targets.

MBA (Finance & Marketing) – IIPM Hyderabad, 2010

B. Com – Subodh College, Jaipur, 2008

Data Analysis, Power BI, MIS Reporting, Operations support, Escalation management, Stakeholder management, SLA & TAT management, Cross – functional coordination.

Educational Qualifications

Core Skills

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