Virtual Assistant & Customer Support Specialist

CLAREN CRISP

Granite Falls, NC *********@*****.***

PROFESSIONAL SUMMARY

Customer Support and Operations Professional with 8+ years of experience supporting

clients across technology, financial, healthcare, and service-based organizations.

Experienced in customer onboarding, software support, account management, technical

troubleshooting, CRM administration, and client communications. Skilled in resolving

customer issues, managing support requests, documenting processes, and delivering

exceptional customer experiences in remote environments.

CORE SKILLS

Customer Support • Customer Success • Software Onboarding • Technical

Troubleshooting • Salesforce CRM • Zendesk • SaaS Support • Account Management •

Ticketing Systems • Knowledge Base Documentation • Google Workspace • Microsoft

Office • QuickBooks Online • ShareFile • Asana • Slack • Zoom

PROFESSIONAL EXPERIENCE

Virtual Assistant (1099 Contractor), Virtually Brooks Oct 2025–Present

Provide customer, administrative, and operational support for multiple remote clients.

Assist with software onboarding, workflow optimization, documentation, and

troubleshooting.

Create SOPs and internal documentation to improve team efficiency and user adoption.

Manage client communications, scheduling, records, and confidential information.

Client Relations Specialist II, Anywhere Works Sept 2023–Present

Manage high-volume customer communications via email, phone, and virtual meetings.

Utilize CRM systems and case management tools to document interactions and resolve

issues.

Coordinate with internal teams to ensure timely resolution of customer concerns.

Support onboarding, training, and process improvement initiatives.

Bookkeeping & Payroll Specialist, J&D Tax Service Aug 2022–Dec 2023

Supported clients with account inquiries, documentation requests, and issue resolution.

Managed onboarding paperwork, payroll records, and sensitive financial documentation.

Maintained accuracy while handling multiple client accounts and deadlines.

Founder & Bookkeeper, The Buckin' Babe Boutique Jan 2020–Jan 2024

Managed customer communications, CRM-style outreach, operations, and bookkeeping.

Built customer loyalty through responsive support and relationship management.

TECHNICAL SKILLS

Salesforce CRM, Zendesk, QuickBooks Online, Google Workspace, Microsoft Office

Suite, Slack, Zoom, Notion, ShareFile, Asana, Monday.com, CRM Administration, Ticketing Systems,

Data Management

EDUCATION

Associate of Applied Arts, Catawba Valley Community College

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