Customer Service & IT Support Professional

CURRICULUM VITAE

Personal Information

FULL NAME Mthunzi Kakaza

SURNAME Kakaza

IDENTITY NUMBER 940**********

GENDER Male

NATIONALITY South Africa

ADDRESS No30A Ny78

Gugulethu

7750

CONTACT NUMBER 066*******

EMAIL ADDRESS *************@*****.***

LANGUAGES Xhosa / English

MARITAL STATUS Single

HEALTH Excellent

CRIMINAL RECORD none

AVAILABILITY immediately

Academic Qualification

Grade 11 2012

HIGH SCHOOL Simonstown High School

NATIONAL CERTIFICATE IN INFORMATION TECHNOLOGY AND COMPUTER SCIENCE

COLLEGE COLLEGE OF CAPE TOWN

LEVEL 4

YEAR 2013 - 2015

SUBJECTS

English

Mathematical Literacy

Life Orientation

Computer Programming

Data Communication

Office Data Processing

System Analysis and Design

WORK EXPERIENCE

2024 FEBRUARY TO 2026 JAN Customer service Agent(Metropolitan)

- Answering incoming telephone enquiries

- Escalating calls to other departments

- Logging calls within required timeframes

In the CRM system

- Updating customer information in our

CRM system

2020 MARCH - 2023 DECEMBER ORGANISING FOR WORK(Branch Manager)

- Managing daily operations of

the branch

- Supervisor to other team leaders

- Calling people to come to the branch

- Writing weekly reports and plans

2018 OCTOBER - 2020 MARCH MK Tours (meet and greet)

- Greeting and welcoming guests

- Checking flight arrival times

- Maintaining good guest relations

- Promote range of tours offered by

company

- Accompany guest to dedicated transport,

February - May 2016 Intern - Broadband College of Cape Town

- Configuring servers

- Troubleshooting network errors

- Recording network related events

(4 Months contract)

Pamela Silwana 071-***-****

Director at Organising for work

Amanda Mantyi 076-***-****

Customer Agent at MK Tours

Ayal Beiling 084-***-****

Founder of Organising for work

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