People-First HR and Training Generalist

Katherine Doche

Irvine, CA, USA **************@*****.*** 949-***-**** in/katherine-doche-186498400 SUMMARY

Graduated from Concordia University, Irvine, studying behavioral science. Experienced in research in psychology, CRM, business operations, sales, communications, and team building. My background includes real-world projects, such as research and analysis in behavioral studies. EXPERIENCE

Barista Trainer & Customer Experience Lead

Starbucks June 2024 - Present, Irvine, CA

• Responsible for the onboarding and education of new hires on product preparation, safety protocols, and brand standards.

• Cultivated lasting relationships with customers, increasing the customer satisfaction rating by 30%.

• Maintain strict adherence to health and safety regulations while managing high-volume workflow and prioritizing tasks. Administrative Assistant

Cedar Tree Management March 2018 - Present, Irvine, CA

• Serve as a primary point of contact for external communications, focusing on professional emails and phone networking.

• Accurately distributed checks and efficiently procured supplies for management. PROJECT

Capstone Senior Project: Chronic Illness and the Good Life, Navigating Health and Life Satisfaction Concordia University, Irvine

• Conducted in-depth analysis of peer-reviewed clinical studies and health organization data to assess the psychosocial determinants of treatment success.

• Demonstrated ability to digest dense clinical literature and synthesize findings. EDUCATION

Bachelor of Arts in Behavioral Sciences

Concordia University Irvine • Irvine, California • 2026 AWARDS & HONORS

Patient Advocate & Public Speaker

Women of Distinction Fundraiser

• Delivered a keynote speech to an audience of 600+ attendees, articulating the complexities of living with a chronic illness (IBD).

• Aided the fundraiser by representing and speaking for IBD, resulting in $500k raised for chronic illness research. Presidential Award

Capitol Hill Advocacy

• Selected to meet with U.S. Senators and pharmaceutical industry leaders to advocate for healthcare access and patient rights.

• Gained insight and knowledge in the healthcare legislative landscape and payer dynamics. PSI CHI Honor

Concordia University Irvine

• International Honor Society for Psychology

SKILLS

Skills: Cross-Functional Collaboration, Self-Motivated, Objection Handling & Strategic Problem Solving, and Adaptability & Resourcefulness.

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