Program & Operations Manager Risk Compliance Supply Chain

VASUDHA ANGINA

Program & Operations Manager Risk & Compliance Supply Chain Operations

****************@*****.*** +91-879**-***** Hyderabad, India

PROFESSIONAL SUMMARY

Results-driven Program & Operations Manager with 6+ years at Amazon, specializing in risk & compliance, fraud detection, supply chain operations, and transportation & logistics management across NA and EU networks. Proven track record of delivering $30M+ in cost savings through automation, process redesign, data-led interventions, while preventing multi-million-dollar financial losses through fraud mitigation, access governance, scalable risk-detection and control mechanisms. Led teams of 50+, improving KPI performance, SLA compliance, operational excellence, and stakeholder management across global service delivery environments. Adept at translating complex operational data into actionable insights that drive cross-functional programs, strengthen risk controls and deliver strategy-aligned business impact.

CORE COMPETENCIES

Program & Operations Leadership

Program Management Operations Management People Management KPI & SLA Governance Process Optimization Change Management Supply Chain & Logistics Operations Transportation Operations

Risk, Compliance & Controls

Risk & Compliance Management Risk Assessment Risk Register Management Fraud Detection, Investigation & Prevention Access Governance (RBAC/POLP) Operational Risk Controls False Positive Reduction SOP Development

Stakeholder & Business Management:

Global Partner Management Stakeholder Management Cross-Functional Collaboration

Analytics & Continuous Improvement

Advanced MS Excel SQL Lean Process Improvement Data Analysis Root Cause Analysis Cost Optimization

Tools & Platforms

Quick Sight ASANA JIRA Microsoft Office Suite Amazon Connect Yard Management Systems (YMS) Ticketing & Workflow Management Systems

Certifications

Lean Six Sigma - Yellow Belt

PROFESSIONAL EXPERIENCE

Program Manager - Risk (Supply Chain) Amazon Development Centre, Hyderabad Nov 2024 – Present

•Identified 35+ bad actors through fraud investigations and pattern analysis, mitigating over $22M in potential financial exposure through proactive risk detection.

•Identified and remediated a transportation payout leakage pattern with $8.5M+ in financial exposure through proactive monitoring and payment-control enhancements.

•Identified 40+ carriers involved in fraudulent activities, preventing over $5.7M in potential financial loss through investigations and risk analysis.

•Led network-wide access governance initiatives reviewing 2,000+ user permissions and revoking 1,600+ non-essential permissions, reducing unauthorized financial-edit risk by ~60%, and reducing cross-region access exposure by 97%.

•Led business requirements definition and validation for an ML-based fraud detection model, enabling automated risk identification and reducing manual review effort by 70%.

•Reduced non-actionable fraud alerts by 76% through pattern analysis and risk-signal optimization, improving fraud-detection efficiency.

•Conducted cross-functional risk assessments, identifying 25+ operational risks and establishing a centralized risk register to drive remediation across transportation operations.

•Established an accountability framework for 50+ pending fraud investigations, accelerating case-resolution from ~90 days to ~10 days through cross-functional stakeholder alignment and reducing open cases to zero.

•Delivered operational risk insights and performance reviews to senior global leadership through QBR, MBR, and WBR business reviews, enabling data-driven decision making.

Operations Manager Amazon Development Centre, Hyderabad Apr 2024 – Nov 2024

•Led and developed a team of 20-25 associates, driving shift-level KPIs and sustaining 98% quality performance through structured performance management and targeted skill development.

•Led a process redesign initiative that reduced Median Time to Resolve (MTR) from 380 to 108 minutes (71% improvement), surpassing the target of 127 minutes within 7 weeks.

•Uncovered ~$2.2M transportation cost exposure through analysis of rejected cross-dock movements, identifying facility-capacity constraints as the primary root cause and enabling targeted corrective actions.

•Led a compliance turnaround initiative, improving operational work-item compliance from 7.1% to 100% within 11 weeks through structured performance management.

•Improved customer issue-resolution performance by 1,760 bps (74.4% 92.0%) through targeted process interventions, structured training, and performance improvement initiatives.

•Eliminated recurring operational escalations (~15 per week) through process standardization and root cause analysis, achieving zero escalations within one month and sustaining performance through year-end.

•Enhanced the Work order and Accident lobby partnering with cross functional teams which reduced the volumes by 60%, resulting in savings of 2000+ labor hours/quarter.

•Managed workforce capacity planning against forecasted operational volumes, optimizing headcount allocation, shift coverage, and shrinkage targets to achieve SLA commitments.

Transportation Operations Specialist Amazon Development Centre, Hyderabad Jun 2020 – Mar 2024

•Redesigned adhoc transportation planning workflows through process controls and capacity-visibility dashboards, reducing unnecessary load cancellations, delivering ~$6M in annual cost savings, and eliminating 3,000+ hours of manual effort.

•Served as Training Ambassador for 40+ associates, designed structured training programs that improved new-hire quality performance from 70% to 92% and increased operational SLA by 16% within 5 weeks.

•Developed and standardized operational procedures and training documentation, reducing processing time by 30% and improving process compliance.

•Served as a Process SME, resolving 37,000+ shipment disruptions and guiding associates on complex routing, scheduling, and exception-management scenarios.

•Managed LTL/TL transportation planning across NA, resolving routing exceptions and coordinating cost-effective line-haul schedules to support on-time network operations.

Business Development Executive Extramarks Education Pvt. Ltd., Hyderabad May 2018 – Jan 2020

•Generated ~ 20L revenue in 7 months by closing 80+ sales through consultative selling, lead generation, and relationship management.

•Led a 12-member lead generation team responsible for prospect qualification, customer outreach, and appointment scheduling, ensuring consistent execution against business targets.

•Trained 15+ new hires in consultative selling techniques, and end-to-end customer engagement, accelerating onboarding effectiveness and sales readiness.

EDUCATION

Bachelor of Technology (B.Tech) Sep 2014 – Apr 2018

GMR Institute of Technology, Visakhapatnam CGPA: 8.38

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