Customer Service Manager

Crystal K Peterson

Address Telephone

*** ******* ** ** ******, WI. 54603 608-***-****

Work Experience

Customer Service Manager/Reception-Bluffview Memory Care

Sept 2022 Greet, check-in and assist visitors entering the building.

Current Answer incoming calls, take referrals, screen and forward calls to staff/residents.

Scan invoices into Dropbox and add to budget. Use spreadsheets to bill out resident supplies.

Oversee weekly orientation for new employees, assemble and maintain employee files. Run Background checks, Check CBRF Registry or enroll new staff in classes. Track required education classes for all employees. Help enroll employees wanting health/dental benefits. Scan and archive files as needed. Attend Manager meetings. Schedule resident appointments for the salon and keep track of petty cash. Order supplies, run to lab and pharmacy as needed, Do on-line Bank deposits. Give facility tours to new families as needed.

Most of all I am very patient and know how to multitask.

Reception/Scheduling-Springbrook

Apr 2021 Greet and assist visitors entering the building.

June 2022 Answer incoming calls, screen and forward calls to staff/residents

Participate in manager on call rotation.

Work on the units as Medication Tech or Resident Care assistant if needed,

Create weekly schedules for care staff and medication technicians. (Block Scheduling)

Call staff to cover shifts that are open, have requested off and for last-minute call ins. Track staff missed/late days by entering on spreadsheet. Post Holiday rotations. Make sure staff are filling out Mandate calendars, order office supplies, keeping reception area tidy.

Home Health Care – Private residence

Mar 2020 In home care for a young man with Cerebral Palsy.

Aug 2024 Client was in a wheelchair and required full cares including Bathing, dressing,

Hoyer lift, range of motion, tube feedings, tracheotomy care, suctioning, Cpap, oxygen, medications and more. He had multiple smaller seizures daily, was nonverbal but had

the best smile. His parents requested daily outings and socialization as much as possible.

We dedicated significant time to engaging with the community through activities such as Fishing, visiting the library and children's museum, and attending movies.

House Coordinator-Independent Living Choices

Jan 2013 Helping adults with physical impairments or disabilities maintain their

Mar 2020 independence through personal support and assistance.

Administering medications, wound care, Ostomies, G-tubes, trache care

Helped with hygiene needs, making meals, housekeeping.

Physical and emotional support, promote independence, and self-control.

Accompanied individuals to appointments and community activities.

Attended care conferences, met with social workers and families.

Ordered medical supplies and meds as needed,

Made sure staff complete their daily responsibilities and document properly.

Archiving documents and binders

Communicate any house or resident needs with supervisor.

ABR Employment

Nov 2011 Patient Registration Specialist at Gundersen Lutheran

Feb 2012 Call patients to confirm upcoming appointments, Verify demographic info,

Update and verify insurance, Answer any questions or concerns.

ELCO Office Cleaners

Sept 2011 General cleaning at La Crosse Airport Towers

Jan 2013 Vacuum, dust, clean bathrooms, empty trash, Follow all FAA guidelines and security procedures.

Call Center-Olsten’s Staffing Service

Aug 2010 Customer Service at Tri State Adjustment call center.

Sept 2011 Set up payment arrangements, verify demographic info and income, take payments over phone.

Treatment Foster Care-Family and Children’s Center

Oct 2007 24-hour home care for troubled and delinquent teens

July 2011 Helped kids learn values, respect, self-control, problem solving skills.

Provided emotional/behavioral support, positive reinforcement.

Prepared monthly progress reports on each child.

Monthly meetings with schools and social workers

Kept kids involved with extra-curricular activities.

Scheduled therapy appointments/medical/dental.

Helped them learn how to function/adjust to the circumstance that.

have been holding them back in life and work on being a better member of society.

Tried to teach children the independent living skills needed as an adult.

Customer Service-Degen Berglund Home Medical

Mar 2000 Assist customers needing medical supplies both in person and by phone.

June 2008 Educated customers on various products and offered suggestions.

Talk with sales reps about old and new products.

Measure customers for compression and burn garments both otc and custom.

Fit customers with mastectomy prosthesis and garments

Verify insurance allowable/deductible.

Enter orders in computer using correct ICD9 codes.

Order supplies/stock shelves`

OB Surgical Technician –Franciscan Skemp Medical Center

Oct 1998 Admit patients into Labor and Delivery

May 2001 Take vitals, Fetal monitoring, basic nursing cares.

Prepare operating room.

Assist surgeon with c-sections and deliveries.

Clean and sterilize surgical equipment, restock rooms, order supplies.

Computer charting

Unit secretary duties (telephone, PC, customer relations, update

Patient charts, billing, data entry)

Central Service Technician-Franciscan Skemp Medical Center

Aug 1994 Inventory control

Dec 1998 Fill and deliver supply orders to hospital departments.

Clean and sterilize surgical instruments and equipment.

Clean and test DME equipment

Shipping and receiving on loading dock, checking invoices.

Telephone customer service, Data entry.

References

Patty Tourtellott-Administrator/Bluffview Memory Care

2101 Bluffview Ct, Holmen WI. 54636 608-***-****

Chris Dallman-Administrator/Springbrook

1384 County Rd 25 La Crescent, MN 55947 507-***-****

Dave Onsrud-parent of Home care patient

424 23rd St N La Crosse, WI. 54601 608-***-****

Kirstie Urbanek-Supervisor/Independent Living Choices

Ferndale Lane La Crosse, WI. 54601 608-***-****

Pat or Mike/owners, ELCO Office Cleaners

722 Western Ave. Holmen, WI. 608-***-****

Rita Wolcott-Coordinator/Treatment foster care

Family and Children’s Center 608-***-**** ex 212

1707 Main St. La Crosse, WI. 54601

Barb Bakey-Home Medical/Customer service Manager

Degen Berglund 608-***-****

2442 State Rd. La Crosse, WI. 54601

Kerri Kerns-Family Birthplace Supervisor

Franciscan Skemp 608-***-**** Ext 2378

800 West Ave. La Crosse, WI. 54601

Nancy Pengra-Central Service Supervisor

Franciscan Skemp 608-***-**** Ext 2535

800 West Ave. La Crosse, WI. 54601

Education WWTC La Crosse

-Health Unit Coordinator ‘92 -Certified Nursing Assistant ‘93

-Central Service Technician ‘93 -Surgical Technician ‘94

I have a strong medical background including patient care, medical terminology, ICD 9, HIPPA, computers, data entry, medical supplies, DME, inventory control and customer service. I am CRP and CPI certified. I work well as part of a diverse team but also work well on my own. I am very patient, function under high stress situations, and do well with multi-tasking. I believe I can contribute significantly to any organization due to my ability to learn rapidly and my strong work ethic. Although my background is mostly medical, I’m willing to expand and try new areas.

Contact this candidate