Network Support Specialist with 15 Years

Professional profile

Competent Network Support Professional with 15 years of experience in computer system and network support.

Manage installation, testing and support of system/network and application in multi-user corporate environment.

Excellent communication skills and able to establish and maintain relationships with vendors, subcontractors and co-workers.

Interact professionally and effectively with a diverse workforce, customer base and senior level management.

Ability to work independently with less supervision as well as in a team environment.

Strong analytical thinking to determine problems and deliver known solutions with a high level of customer satisfaction.

Team player with a reputation for providing excellent user service and tenacity to work with demanding customers.

Technical Skills

Knowledge of hardware, software products and platforms

Strong troubleshooting and repair abilities, Strong PC skills

Windows. E-Mail system maintenance and support.

Accurately interpret customer problems and offer best solution.

Specialist in networking and computer support services for large and small businesses.

TCP/IP, DNS, DHCP.

Professional experience

Desktop Support Specialist 09/2021/ Present

Steward Healthcare / HSA Hospitals. Palmetto Hospital, Miami, FL

Analyzing and resolving tickets (ServiceNow) Ticketing System working on the field, online using Remote Access System and through E-Mails.

Assisting staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.

Managing and prioritizing IT tickets, interacting with healthcare professionals.

Processing and handling confidential information with discretion.

Installing and repairing hardware and peripheral components of workstations computers.

Troubleshoot and resolve wired and wireless connectivity issues.

Installing, deploying and maintaining network printers. Printers support and configuration utilizing Printerlogic application.

Using the Network Device (fluke) to check, remove and change network’s VPN.

Performing deployment, setup, installing, re-imaging and configuration of Desktop Computers focalizing in hardware, Network and software support.

Identifying root causes of issues, determining course of action and resolving them.

Professional written and oral communication to establish and maintain relationships with vendors, subcontractors, co-workers, Managers, Partners.

Desktop Support Technician 05/2017 - 09/2021

Kellogg School of Management / Northwestern University Coral Gables, Florida

Conducted regular inspections at campus to ensure all equipment was in good condition.

Helped students to install upgrade and troubleshoot hardware and software systems.

Maintained and repaired all technological equipment on campus.

Assisted professors to install and configure the equipment in the classrooms.

Provided user technical assistance to faculty, staff, and students.

Performed set up all A/V equipment for scheduled live events.

Worked with Sound Technicians for testing sound and microphones.

Provided daily set-up and maintained AV-IT equipment

PC Technician / Field Engineer ` 4/2010 – 5/2017

Unicenter Corp. Miami, Florida

Carried out regular inspections of hardware and software, finding root causes of issues.

Responsible for recommending new products or upgrading the existing equipment, which meet the customer requirements and preferences.

Performed troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components

PC Imaging and configuration.

Performed routine network and PC installation, troubleshoot. Maintained and resolved any related problems.

Deployment, installation, configuration and troubleshooting hardware and software on Dell Systems, Hewlett Packard, Laptops, Desktop. and compatible PC’s

Field Engineer. 11/2007 - 4/2010

Tolt Service Group. Florida State, Massachusetts State

PC Deployment Technician of POS System IBM/NCR NCR Scanner/Scales, HP POS Systems, Verifone Pin Pads at several Albertsons Stores, Shaws Stores, Sweetbay stores.

Deployment, installation, configuration and troubleshooting -Hardware and Software- of POS Systems and PC’s, and printer service of Laser Printer at Costco Wholesale

Working at bench fixing: POS system, Scanner Scales, Handheld and Servers.

Professional education

Bachelor of Science in Systems Engineering. Universidad Tecnológica Nacional. Buenos Aires, Argentina.

Languages: Bilingual: Spanish/English written and spoken

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