Front Desk Receptionist and Nanny

Mackenzie Heintzelman

Belmont, MI *****

Email: *****************@*****.***

Phone: 616-***-****

Professional Experience

Dental Office Front Desk Receptionist

Radiant Smiles Grand Rapids, MI May 2025 - Present

● Oversaw daily front office operations, including scheduling patient appointments, verifying insurance coverage, and managing patient billing and collections with accuracy and efficiency.

● Delivered exceptional customer service by warmly greeting patients, handling phone inquiries, and ensuring a welcoming and professional front-desk experience.

● Accurately input and update patient insurance information in the system, ensuring timely and thorough verification with providers.

● View and add patient Explanation of Benefits into the computer system, making sure all payments are accurate and put in with a timely manor.

● Communicated with patients via text messaging in a professional, courteous manner to confirm appointments, provide updates, and answer inquiries.

● Managed email correspondence through Microsoft Outlook, ensuring prompt responses and organized communication.

● Collaborated effectively with team members using Microsoft Teams to coordinate daily tasks and maintain smooth office workflow.

● Designed engaging visual content using Canva for social media platforms (Instagram & Facebook) to promote office events, holidays, and patient engagement initiatives.

● Monitored and maintained office inventory, proactively ordering supplies to support uninterrupted daily operations.

Nanny/Babysitter

Rockford, MI August 2023 – May 2025

● Provide attentive care for two children, ages 3 and 2, ensuring their safety, well-being, and emotional development through active supervision and positive reinforcement.

● Plan and prepare nutritious meals tailored to the children's dietary needs, promoting healthy eating habits and accommodating any food preferences or restrictions.

● Facilitate developmental activities such as potty training, fine and gross motor skill exercises, and early learning experiences, helping the children reach appropriate age milestones and fostering a love of learning.

● Maintain a clean and organized home environment, ensuring that the children’s living spaces are safe, tidy, and conducive to exploration and play, while also managing daily cleaning routines and laundry.

● Engage in creative play and interactive learning to stimulate cognitive and emotional growth, incorporating educational games, storytelling, and physical activities to support their development. Retail Associate

HomeGoods, Walker, MI July 2023 – May 2025

● Deliver exceptional customer service by assisting customers with purchases, providing product information, and ensuring a positive shopping experience, while maintaining a friendly and professional demeanor.

● Operate the cashier register efficiently, processing transactions accurately and handling customer inquiries or concerns promptly, contributing to smooth store operations and customer satisfaction.

● Organize and stock items to the sales floor, ensuring merchandise is displayed attractively and in a timely manner to maintain product availability and maximize sales potential.

● Unbox, label, and arrange merchandise quickly and systematically, prioritizing high-demand products and keeping stock areas clean and organized for easy access.

● Assemble furniture and other store products according to company guidelines, ensuring quality control and customer satisfaction with purchased items.

● Collaborate with team members to complete tasks effectively and support a cooperative, efficient work environment, especially during busy periods or store events. Assistant Volleyball Coach

Comstock Public Schools, Comstock Park, MI June 2023 – 2025

● Provide coaching and mentorship to volleyball players of varying skill levels, focusing on skill development, performance improvement, and game strategy.

● Design and implement individualized training programs, tailoring drills and exercises to target specific areas of improvement, including technique, agility, and teamwork.

● Monitor player progress, offering constructive feedback and adjusting training plans to ensure continuous improvement and meet performance goals.

● Foster a positive and motivating environment, encouraging players to build confidence, discipline, and strong work ethics both on and off the court.

● Lead team practices and coordinate group activities, ensuring effective communication and collaboration among players to enhance team cohesion and overall performance. Customer Service Representative

Vitales, Comstock Park, MI May 2021 – June 2023

● Answered phone calls for takeout and delivery orders, providing exceptional customer service by accurately taking orders, offering menu recommendations, and ensuring clear communication of customer requests.

● Processed orders quickly and efficiently, ensuring accuracy and timely preparation of food items for both takeout and delivery services, while maintaining a positive and friendly tone during interactions.

● Assisted kitchen staff with various tasks, including food prep, dishwashing, and maintaining an organized kitchen environment to support smooth operations during busy periods.

● Maintained a clean and organized work area, consistently following sanitation guidelines to ensure a safe, efficient, and welcoming environment for both customers and team members.

● Monitored inventory levels, reporting low stock or supply needs to ensure seamless service and minimize delays during peak hours.

Education

High School Diploma

Comstock Park High School, Comstock Park, MI August 2019 – May 2023 Grand Rapids Community College, Grand Rapids, MI August 2021 – April 2022 Skills

● Google Sheets, Docs, Drive

● Microsoft Outlook, Teams, Word

● Customer Service & Phone Etiquette

● SQL & Computer/Tech Proficiency

● Organizational & Time Management Skills

Certifications

● Intro to SQL Certification

● Intermediate SQL

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