Assistant general manager

STEVEN SCOTT

Philadelphia, PA ***** 215-***-**** ******.*********@*****.***

PROFESSIONAL SUMMARY

Customer service and operations leader with 10+ years of experience in high-volume, customer-facing environments. Proven ability to manage daily operations, lead and schedule teams, resolve complex customer issues, and maintain safety and quality standards. Known for strong communication, problem-solving, and hands-on leadership that drives customer satisfaction and operational efficiency.

CORE SKILLS

Operations Management, Team Leadership & Scheduling, Customer Service Excellence, Conflict Resolution, Inventory & Ordering, Safety & Compliance, Process Improvement, Training & Coaching, Time Management, Phone & In-Person Support

PROFESSIONAL EXPERIENCE

Assistant Manager — Jiffy Lube, Philadelphia, PA Apr 15, 2024 – Jan 15, 2026

Managed daily operations, ensuring smooth workflow and high-quality service delivery

Oversaw inventory control and product ordering to maintain optimal stock levels

Trained, scheduled, and supervised staff to improve productivity and service quality

Enforced safety standards and compliance with company policies

Provided hands-on, high-quality automotive services to meet customer needs

Resolved customer concerns professionally to drive repeat business and positive feedback

Assistant Manager — Midas, Philadelphia, PA Jun 2023 – Apr 2024

Led daily shop operations, ensuring smooth workflow and on-time service delivery

Managed inventory, parts ordering, and vendor coordination to minimize service delays

Scheduled, trained, and supervised staff to improve productivity and service quality

Enforced safety protocols and company policies

Provided hands-on automotive service support to meet customer needs

Resolved customer concerns professionally to support repeat business

Supported cost-control initiatives to improve overall shop performance

Client Service Representative — Sloan Toyota, Glenside, PA Aug 2021 – May 2023

Delivered high-quality service in a fast-paced automotive environment

Managed high volumes of inbound and outbound calls

Implemented customer feedback loops to improve satisfaction

Ensured prompt, accurate resolution of customer issues

Customer Service Representative — Advance Auto Parts, Philadelphia, PA Feb 2020 – Sep 2021

Resolved customer complaints and issues with professionalism

Implemented customer feedback systems to improve satisfaction

Trained new representatives on service standards and procedures

Collaborated with cross-functional teams to improve workflows

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