Environmental Services Director - Environmental Operations Leader
Resume:
Ethel JoAnn Pardue
**** ******** **. ~Indianapolis, IN 46268 ~ 317-***-****
*****.********@*****.***
Professional Summary:
I am a highly skilled professional with years’ experience in Environmental Services. I also have experienced in developing business partnerships by utilizing effective contract negotiations, project management, and customer service skills. Proficient in working with collective bargaining and very diverse work groups.
Key Qualifications:
Direct & Indirect Managing
Process Streamlining
Budgeting
Project Planning
Strategic Planning
Customer Satisfaction
Process Implementation
Regulatory Compliance
Regulated Medical Waste
Inventory Control
Policy Execution
Pest Control Certified
Professional Experience:
IU Methodist/Sodexo 9/5/2018 to Present
Planned & Organized the delivery of products/services to selected projects
Collaborated with administrators to establish a partnership and customer service skills
Establish work standards and work flow.
Maintain a high level of Cleanliness B/C building’s
22 associates
St. Vincent Women’s Hospital/Compass Group 10/5/2015 to 9/6/2018
Planned & Organized the delivery of products/services to selected organizations
Collaborated with administrators to establish a partnership and customer service skills
Establish work standards and work flow.
Maintain a high level of HCCAP Scores 80% goal
46 associates 2 Hospitals and a Hospice Center
Wishard Health Services 4/2006 – 08/29/2014 Director of Environmental Services Indianapolis, IN
Manage and coordinate activities of a Staff of 150 Employees to clean 1.6 million square feet as well as 17 Outside Patient Clinics that are cleaned by contractors
Provide managerial leadership and direct the selection, supervision and evaluation of departmental staff
Ensure adequacy of employee training and development meets current demands
Plan, direct,, organize and implement goals, strategies and programs for the department
Direct Staff who supervise environmental service programs according to established policies and procedures to ensure the highest standards of cleanliness meet licensure and accreditation requirements
Collaborate with Executive Staff and Hospital Administrators
Uphold & promote the Organization’s values and philosophy relating particularly to ethics, morality, integrity and Code of Conduct
Implemented Recycle Program that provides rebates back to the Hospital
Negotiate contracts with private contractors
Participate in and ensure all mandatory in-service education/training is completed as required
Maintain and enhance the customer experience and keeps HCAHPS scores within the goals
Develop and manage operating budgets and control expenditures
Maintain regulatory compliance with avoidance of tags and citing for violations
Manage the removal of biomedical waste
Participate in infection control, quality assurance and health and safety programs
Ensure that the department adheres to the legal, safety, health, fire and sanitation codes
Wishard Health Services/Lockefield Village Rehabilitation 1/2001 – 3/2006
Manager of Environmental Service and Laundry Indianapolis, IN
Planned & Organized the delivery of products/services to selected organizations
Collaborated with administrators to establish a partnership
Establish work standards and work flow.
Coordinated housekeeping operations with other departments
Ensured accuracy and timeliness of financial data
Ethel JoAnn Pardue Page 2
Organized roll-out of training programs.
Determined need analysis through feedback, measurements and evaluation processes.
Maintained inventory of supplies and equipment and prepared reports for the same
Responsible for the purchase of new supplies and equipment
Maintained a homelike environment for the residents
Prepared scheduling for all staff
Health Care Services Group (Contract Cleaning Company) 1/1998 - 1/2001
Director of Environmental Services Indianapolis, IN
Area Manager
Planned & Organized the delivery of products/services to selected organizations
Collaborated with administrators to establish a partnership
Establish work standards and work flow.
Coordinated housekeeping operations with other departments
Ensured accuracy and timeliness of financial data
REFERENCES:
Nicole Fields William Snyderman, CIC MPH
Executive Director Senior Infection Prevention
Healthcare 317-***-****
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