Administrative Professional

Jennifer Hunter

Office Administrator Medical Records Compliance Support

Brown Deer, WI 53223 414-***-**** **********@*****.***

Office Administrator and healthcare operations professional with extensive experience in confidential records management, medical documentation, HIPAA-conscious information handling, compliance support, invoicing, mail processing, scanning, digital filing, and front-office administration. Background includes maintaining secure physical and digital records, preparing documentation for review and release, supporting regulatory requirements, and managing multiple administrative priorities with accuracy, discretion, and professionalism. Known for strong organization, attention to detail, and dependable support in fast-paced office environments.

Professional Experience

Administrative Assistant 11/2018 - Present

Behind the Wheel Transport LLC Milwaukee

• Provide administrative support and office management across confidential records management, invoicing, correspondence, mail handling, scheduling, scanning, digital filing, and transportation coordination in a high-volume office environment.

• Maintain database and physical filing systems, improve data accuracy through quality-control checks, and support secure document preparation, scanning, PDF creation, and records retrieval.

• Manage accounts payable and accounts receivable activities, reconcile transactions, track invoices, and support accurate financial recordkeeping.

• Maintained company, vehicle, and driver compliance with regulatory requirements, contributing to a 100% audit pass rate and consistent operational readiness.

• Negotiated vendor rates to reduce costs by 15%, supported 100% on-time service performance, and strengthened client relationships to support retention and business growth.

Assisted Living Administrator 06/2013 - 01/2019

Going The Distance I & II Inc Milwaukee

• Directed administrative operations including payroll, bookkeeping, budgeting, forecasting, records management, medical documentation, and financial reporting within assisted living facilities.

• Managed sensitive resident and medical records with a high level of confidentiality, strengthening recordkeeping accuracy, document preparation, scanning workflows, PDF packages, electronic filing, and regulatory documentation processes.

• Led licensing and compliance efforts across local, state, and federal requirements while coordinating care-plan documentation with providers, families, and interdisciplinary teams and safeguarding confidential information.

Job Cost Business Analyst 08/2008 - 11/2011

US Bank Milwaukee

• Analyzed large data sets, developed scenario models, and identified key performance indicators to support operational analysis, financial reporting, and business decision-making.

• Automated repetitive data-entry tasks using macros, saving the team an average of 10 hours per week and improving reporting efficiency and process accuracy.

• Partnered with cross-functional stakeholders to improve business processes, enhance reporting accuracy, reduce costs, and support product and operational initiatives.

Core Competencies

Office Administration Medical Records HIPAA Confidentiality Records Management Document Scanning PDF Preparation Digital & Physical Filing Mail Processing Invoicing Accounts Payable/Receivable Data Entry Bookkeeping Scheduling Compliance Front Office Support Visitor Reception Microsoft Office Suite

Education

Alverno College

Bachelor of Arts in Business and Management 12/2009

Certifications

Securities Operations with Honors

Cannon Financial Institute 07/2012

Trust Audit, Compliance & Risk Management with Honors

Cannon Financial Institute 11/2013

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