Customer Service & Logistics Specialist
Resume:
Charna Ford
Indianapolis, IN *****
***********@*****.***
•
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dock Worker
UNITED STATES POSTAL SERVICE (USPS - Full Time) - Georgia July 2021 to October 2022
Loading trucks to go out
Customer Service Representative/Call Center
AT&T - Duluth, GA
May 2021 to December 2021
• Enroll customers for internet services
• Follow call center scripts for servicing customers
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and providing solutions Customer Service Representative
TMS Equipment Warehouse - Camp Creek Estates, GA
March 2020 to November 2021
• Face to face customer assistance
• Resolve product problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
• Recommend potential products collecting customer information and analyzing customer needs
• Identify and assess customers' needs to achieve satisfaction Patient Transporter
North capitol
February 2018 to August 2020
Transporting patients
Home Health Aide
Seniors Helping Seniors - Indianapolis, IN
March 2019 to March 2020
Tacking care of patients cooking for them cleaning for then and making Sure their needs are met Material Handler/Forklift Operator
Chewy - Indianapolis, IN
February 2015 to July 2019
• Fulfilling and organizing orders to ensure customer delivery process is efficient and accurate.
• Creating accurate shipping documentation for domestic shipments.
• Safely and efficiently operating Powered Industrial Trucks (PIT) and material handling equipment, to receive or transport product to storage and staging locations. Call Center Representative/Customer Service
Amazon - Indianapolis, IN
December 2018 to May 2019
• Resolve inbound consumer inquiries via phone, email, text or chat while updating internal computer applications and systems
• Troubleshoot product issues using probing questions to determine root-cause to solve the consumer’s inquiry
• Deliver superior customer service through first call resolution Cashier/Customer Service
Popeyes Chicken - Indianapolis, IN
November 2017 to March 2018
• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable
• Taking fast food order as per their request, requesting the same to the food preparation counter, ensuring the quick preparation of the food requested, and delivering the same to the customer in a timely manner
• Selecting the requested items from preparation counter appropriately, assembling the same in a serving tray / take away bag, and delivering it to the customer who requested that particular order
• Operating cash counter for receiving the exact bill amount from the customer, managing the cash flow by registering the amount transactions on a daily basis, taking payment from customers by cash or card
(credit card / debit card), and providing exact change to the customer if the payment is made by cash Costumer Service/Cashier
MCL
April 2015 to December 2016
Housekeeping
The Maids - Indianapolis, IN
March 2000 to November 2014
• Cleaning and tidy all areas to the standard cleanliness within time limits
• Delivering excellent customer service
• Creating daily job lists and recording all serviced homes Education
High school in Gender Studies
Broad Ripple Mgnt Hs For Prfm Arts - Indianapolis, IN June 1998 to June 2000
Skills
• Cash Handling (10+ years)
• Cashiering (10+ years)
• Cleaning Experience (9 years)
• Food Preparation (5 years)
• Cooking (5 years)
• Kitchen Experience (3 years)
• Packaging (8 years)
• Food Service (5 years)
• Commercial Cleaning (3 years)
• Home Care
• Retail Sales (7 years)
• Serving Experience (5 years)
• Upselling
• Typing (6 years)
• Remote access software (3 years)
• Negotiation
• Active Directory
• TCP/IP (3 years)
• Operating Systems (5 years)
• Windows (3 years)
• Cleaning (6 years)
• Bartending (7 years)
• Computer Networking
• Technical Support
• Help Desk
• Customer service (10+ years)
• English
• Data entry
• Phone etiquette (6 years)
• Multilingual (Less than 1 year)
• Medical terminology (5 years)
Certifications and Licenses
Customer Service
March 2012 to March 2020
Housekeeping
January 2014 to January 2021
Cleaning hotel room
Forklift Certification
Call Center
May 2021 to December 2021
Customer service answer question
Answer questions that need to be answered
Food Handler Certification
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