12 years Commerce Operations Manager Escalation Client Resolution
Resume:
Dawn R.Brown
Cambridge, MA *2140
***********@*****.***
AMAZON
Operations Manager
March 2016- July 2023
Train new associates to ensure stellar quality standards and process knowledge. Utilize Amazon Principles to develop Highest Standards of productivity and resourcefulness to ascertain goals.
Coach, work alongside associates to develop self-sufficiency confidence and deliver above board results. Attentively engage and communicate with associates to ensure core responsibilities and establish self-sufficiency and updated process path standards. Identify and resolve associate and productivity barriers
Utilize innovative learning and Development Training module’s and infrastructure to ensure comprehension of skillset proficiencies.
Retrain, strengthen, and enhance associate competencies.
Direct educate and motivate associates to strategize goals and objectives to ensure professional success.
Problem Solve workflow and vendor non-compliance to decrease yearly assets
Train and develop new associates in process knowledge.
Utilize Amazon Principles to develop Highest Standards of productivity and resourcefulness to ascertain goals.
Attentively engage and communicate to ensure informative results. Expert inter interdepartmental process knowledge workflow strategies standards. GEMBA participant.
Deep dive to deconstruct productivity barriers; to retain cost alignment. Loss Prevention Committee secure minimal loss of Amazon tangible assets and insure all encompassing wellness of Amazon associates.
American Century/JPMorgan Investments
Asset Management Defined Plan Sponsor
March 1994 - November 2014
Govern, execute all stock transactions in adherence with Plan Document and S.E.C. regulations. Educate shareholders' rigjts,laws, and comprehension ofcfund performance
Stellar Financial Industry experience; Asset Management Defined Contribution, Portfolio Assets Allocation. Specific knowledge of investment products (e.g., mutual funds, CITs, separate accounts). Self-starter, detail-oriented, organized, strong decision-making skills and able to multi-task effectively
Proficient ability to work independently and remotely while competently handling multiple responsibilities, with a high degree of accuracy while meeting deadlines. Manage, initiate fund, and stock diversity.
As Plan Administrator adhere to Plan Document;advise, clients of various open-Market investments for contributions, diversification REITs, traditional,ROTH IRA's
Secure, monitor account-specific information, and record information via electronic account-opening system.
Retrieve, document, pertinent executed documentation from clients and advisors, and comply with regulatory procedures
Resolve escalated client inquiries; mastering product-specific applications
Reconcile End of Day trades; execution of reporting to Senior Advisors
Support Program Management in developing metrics and reporting for senior management. Series 6 and 63 Licensed via S.E.C.
Ability to anticipate participant client inquiries and expectations
Strong verbal and written communication skills
Meticulous detailed knowledge of retirement plans, specifically 401(k) plans
Proficient knowledge and comprehension of fund diversification, alternative market investments
Interact professionally with financial advisors and clients.
Support a multitude of ongoing projects within a collaborative team environment
Coordinate Prospectives materials and delivery ( hardcopy and digital
Assist in the distribution of firm and third-party marketing materials
Work closely with the data analysis, web services, and technical team securing dashboard reporting is updated and accurate
Education
University of Kansas; Bachelor of Journalism
Volunteer and Appointed Work Committee’s
Guardian Ad Litem
Habitat for Humanity
Amazon Appeals Panel
Amazon Loss Prevention Committee
Additional Work Background available upon request.
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