Health Program Lead & Customer Support Specialist
Resume:
Kimberly Williams
*************@*****.***
Enthusiastic professional with over 10 years of experience providing internal and external quality customer and administrative support. Develop, implement, and evaluate various health programs to improve the overall health and well-being of members and communities. Collaborate with internal teams, healthcare providers, and community organizations to promote initiatives and drive positive health outcomes.
Experience
Anthem INC/ Health Program Lead Sept-2017- Nov 2026
Collaborate with cross-functional teams to design and develop health programs aimed at addressing specific health concerns, such as chronic diseases, preventive care, behavioral health.
Build and maintain relationships with healthcare providers, community organizations, and other stakeholders to support the successful execution of health programs and foster collaborative partnerships.
Manage and design health programs and suggest enhancements based on feedback and results.
Develop strategies to engage members in health programs, such as creating training materials, organizing events, and using digital platforms to encourage participation.
Audit and provide feedback to employees to enhance their ability to manage the healthcare needs of members.
Anthem INC/ Health Program Rep Sept- 2017- May 2019
Managed a variety of calls to ensure the healthcare of the members was properly evaluated.
Trained and mentored employees on policies and procedures
Implemented quality support to members and providers
Ensured every member was properly treated with care and respect.
Serco/ General Clerk II- Oct-2013 – July 2017
Managed a range of data records by overseeing and auditing spreadsheets to ensure data accuracy.
Organized and administered files electronically to ensure that customers protected health information was received efficiently.
Developed positive relationships internally and externally by providing quality customer service for clients with inquiries related to claims resolution, customer support resources, and crafting training materials to various teams.
Collaborated with my team and leadership to ensure the clients data was protected by enforcing signoff method.
Skills
Microsoft Office • Proficient with Workday • Excellent time management skills • Conflict Management • Auditing • Project Management •
Education
MAY 2002
High School Diploma
Beaumont High, St Louis, MO
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