Diploma in Computer Science BA
Resume:
Vipalkumari Patel
Hoffman Estates, IL *****
**************@*****.***
Professional Summary
• Seeking new challenges and opportunities for professional growth and advancement. I bring knowledge of the Travel industry and willingness to go the extra mine to provide exceptional customer service.
• I am looking for a career in which I can bring my dedicator, self-moving, and loyalty. I am also interested in a company that has room for growth.
Authorized to work in the US for any employer
Work Experience
Violation Review Operator
RedSpeed Remote work-Lombard, IL
August 2024 to January 2025
• Reviews still images, videos and other data associated with a violation captured by red light or speed traffic enforcement cameras.
• Determines if a violation occurred by reviewing images and corresponding video; makes a decision on whether to accept or reject the incident.
• Create high-quality license plate images utilizing adjustment tools
• Discern state identification in license plate images and accurately enter corresponding plate information in the system.
• Works on assignments efficiently to meet daily targets.
• Inputs completed assignment data in a daily operations report.
• Reports issues in a timely manner to ensure they are resolved quickly.
• Checks work e-mail frequently.
• Performs other duties as assigned.
Data entry/Administrative Assistant
Noatum logistics/Kelly services-Schaumburg, IL
August 2022 to February 2023
• Skilled with Microsoft Office such as word, excel, power point, outlook.
• Mostly data entry clerical task 95% of the time using outlook.
• Preparation of client invoices and billing reports for both internal and external clients.
• Respond to client inquiries from the account receivable team.
• Check fees and post invoices to the proper invoice accounts.
• Efficiencies that will expedite the billing process.
• Complete ad-hoc requests from upper management and provide data from the billing system accordingly.
• Verifying and ensuring invoices and data entry accuracy.
• Statement/ACH (Customs Preliminary) Payment approval request email to all the client sending with appropriate e-docs.
• Making LE Report for Brokerage department putting all the information regarding shipment location by looking into RAIINC website.
• Update the client shipment arrival information in the system by checking in to Tracking link.
• As per client request send Entry Packets by email or DIS (Document Image System) Upload through the Cargo wise system.
• Import an Invoice from an excel to PDF
Manual Quality Assurance
GoDaddy Remote work-Arizona City, AZ
November 2021 to July 2022
• Defects Logging and Tracking using JIRA/Agile Central
• Conversant with automation testing and able to complement QA automation engineering effort, working closely with QA automation engineers
• Execute functional and Non-Functional testing API testing
• Participate in requirements gathering and analysis activities and assessing the application from test automation perspective
• Constant communication and follow-ups with various stake holders to track deliverable during test planning and execution phases where applicable
• Build knowledge responsibility on best practices on using specific test tools or while working on specific technologies
• Working in a distributed team
• Updating bug issue tickets for thoroughness
• Reproducing bug issue tickets web application
• Working with cross-functional teams to respond to bugs, and drive resolution of issues
• Working knowledge of TestRail/JIRA/
• Identify any defects or quality issues
• Passion and enthusiasm for modern technologies
• Contribute to the manual test strategy and provide feedback for improvements
• Maintain and update the regression test plan and test cases based on new functionality
• Contribute to the document creation for QA processes and provide feedback for improvements
• Work with software developers to identify and resolve defects/bugs
• Record and track defects/bugs to closure
• QA manual engineer, familiar with automation testing
• Familiar with APIs testing
• Advanced knowledge of testing processes
• Conduct reviews and inspections of project deliverables
• Good knowledge of testing concepts and methods
• Strong exposure in Manual testing
Manual Quality Assurance Working as Manual QA.
Plexus-Buffalo Grove, IL
April 2021 to October 2021
• Main Responsibility is to do visual inspection on PC board Component where I look for a burnt spot, Paying attention on damaged part as per the requirements.
• Flux residue and Solder joining etc.
• Must report quality technician on issue found.
• Inspect the integrity and clearness of conductive patterns, and check for solder bridging, open circuits, burrs, and voids.
• Verify that all wires are in the correct positions. Make sure they are not missed or inaccurately punched, that their diamete r matches design specifications and that there are no voids or nodules. Airline Customer Service Supervisor
Sunline services-Chicago, IL
June 2018 to December 2020
• Calculated load weights for different aircraft compartments using charts and computers and load sheets.
• Completes all post flight duties including daily flight reports.
• Announced flight updates and information about changes over the airport’s PA system.
• Ensured the completion of all required aircraft forms, logs and reports. Monitored the arrival, parking, refueling, loading, and departure of all aircraft.
• Familiar with Airline choice and Amadeus Altea check-in systems.
• Ensured that all company procedures and Federal Aviation regulations were adhered to. Customer Service Representative
Swissport-Chicago, IL
June 2016 to May 2018
• Prepared Customer invoice accepted payment and processed refund and cancellation request.
• Arranged for group hotel booking in collaboration with the sales department for dedicated events.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
• Addressed Passengers concerns about delayed and canceled flights and resolved issues through matters
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Shift Leader
Dunkin Donuts-Arlington Heights, IL
December 2012 to May 2016
• Performed double-counts of drawers with cashiers for oncoming shifts.
• Assigned tasks according to management’s list of daily duties.
• Ensured cooking staff wore gloves and hairnets in accordance with OSHA standards.
• I made certain frying oil was made according to schedule.
• Checked dough and batch quality.
• Tracked timeliness of staff arrivals and departures. Reported all issues to management.
Made banking deposits as needed.
• Supervised both front-line and back-of-the-house staff in the performance of their duties.
• Ensured all staff followed food safety guidelines.
• Made certain staff dispose of donuts that were past the rotation schedule.
• Checked coffee freshness.
• Double-checked drawers count for accuracy.
• Resolved any customer complaints.
• Reported problems to managers
Education
Diploma in Computer Science
MS University of Baroda
2012
Skills
• Customer relations
• Fast learner
• Troubleshooting
• Data Entry
• Team Leadership
• Well Organized
• Computer skills
• Problem-solving
• Paperwork Administration
• Team player
• Management skills
• Attention to detail
• Inspections and reviews
• Teamwork and collaboration
Contact this candidate