Administrative Support & Patient Scheduling Specialist

Marquita Smith

Atlanta, GA ***** *****.**@******.*** 678-***-****

Professional Summary

Dedicated and reliable professional with 10+ years of experience providing administrative, customer service, and operational support in fast-paced environments. Skilled in scheduling, inventory control, conflict resolution, and delivering compassionate service. Recognized for strong communication, adaptability, and ability to work both independently and collaboratively to achieve organizational goals. Professional Experience

Patient Services Representative

Benevis – Atlanta, GA

September 2023 – Present

• Manage high call volume (75–165 calls daily), scheduling and confirming patient appointments for dental and orthodontic services.

• Increased appointment adherence through proactive reminder calls and excellent customer service.

• Cancel and reschedule appointments while maintaining compliance with HIPAA regulations.

• Ensure a positive patient experience by demonstrating strong communication skills and professionalism.

Commissary Support Specialist

Keefe Commissary Network – Atlanta, GA

April 2009 – July -2023

• Collect, record, and return inmate possessions during admissions, transfers, and releases.

• Distribute commissary items and maintain accurate signed receipts for accountability.

• Ship and process warehouse orders; verify accuracy against inventory logs.

• Conduct quarterly inventory audits, updating records with correct stock codes.

• Organize merchandise for loading/unloading and fulfill customer pickup requests.

• Support commissary fiduciary manager with miscellaneous administrative tasks. Education

Saint Louis Community College – Administrative Assistant (Associate Coursework) May 2014 – July 2014

Booker T. Washington High School – High School Diploma Atlanta, GA August 1997 – May 2001

Skills

• Customer Service & Conflict Resolution

• Scheduling & Appointment Management

• Time Management & Problem Solving

• Inventory Management & Recordkeeping

• Communication & Negotiation

• Team Collaboration & Leadership

• Emotional Intelligence & Adaptability

Certifications

• Administrative Assistant Certificate – 2014

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