Client Implementation & Customer Success Coordinator

Project Management

KPI and Performance Tracking

Problem Solving and Process

Improvement

Communication and Client Success

SKILLS IMPLEMENTATION COORDINATOR II

Dynatron Software, Richardson TX / September 2022- June2026 Managed onboarding and implementation of new clients, ensuring successful and timely project completion.

Coordinated cross functional teams to ensure projects milestones, timelines, ad deliverables were met.

Collaborated with executive leadership, sales, product and technology teams o resolve issues and ensure successful client launches. Tracked project progress using KP and data driven reporting to identify risk and improve implementation efficiency.

Maintained project documentation and clients records with in salesforce, CRM platforms and Tableau.

Scheduled and facilitated implementation meetings with clients and stakeholders. Monitored post launch performance, addresses client concerns and coordinated support as needed.

EMERGENCY COMMUNICATIONS SPECIALIST

City of Garland, Garland TX / August 2017- Present (part-time) Answered emergency and non emergency calls, gathering critical information quickly and accurately.

Coordinated responses between multiple emergency agencies during high priority incidents.

Managed multiple incidents simultaneously while maintaining accuracy and attention to detail.

KEYING SYSTEM SPECIALIST & PROJECT MANAGMENT

Stanley Security Solutions, Inc., Dallas, TX / March 2012– November 2016 Responsible for all new construction projects in East Texas and Louisiana. CUSTOMER SERVICE LEAD

Stanley Security Solutions, Inc., Dallas, TX / August 2010– March 2012 Lead customer service for Dallas office. Responsible for outside end user support and Terrell High School

2004-2007

Trinity Valley Community College

2007 – 2009

EDUCA TION

Results driven professional with extensive experience in implementing new clients, managing projects, and achieving data driven KPI metrics. Recognized as a proactive problem solver with a strong “get it done” attitude. Consistently taking on new challenges and delivering successful outcomes. Skilled at managing multiple priorities, driving projects forward independently and collaborating across teams to ensure seamless implementation and client success. Quick to learn new systems, and adapting to changing business needs. Proficient in Microsoft Office, Excel, Salesforce, CRM platforms, SAP, Concur, Tableau, and Web RMS. Has a strong focus on organization, communication, and continuous improvement, PROFESSIONAL PROFILE

ERICA RODRIGUEZ

Implementation Coordinator II / Client Success / Sales Operations 945-***-****

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Rowlett, Texas

EXPERIENCE

AWARDS

Team Lead

2024, 2025, 2026

Leadership Recognition

2024, 2025

Life Saving Award

2020, 2021, 2022

TCOLE Certification

2016-Present

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