Customer Service & Order Entry Leader
Resume:
PROFESSIONAL SUMMARY
Dynamic customer service professional with over 20 years of experience
in client support, order management, and operational workflow enhancement. Proven track record of strong communication, problem- solving, and leadership skills that drive team success and customer satisfaction. Highly adaptable to new systems and technologies, thriving in fast-paced environments while maintaining exceptional accuracy. Recognized for fostering collaboration within teams and effectively training and motivating colleagues to achieve collective goals.
WORK HISTORY
Customer Service Representative /Order Entry Coordinator, 11/2014 - Current
Adhesive Products Incorporated, Albany, CA
Customer Service Representative, 12/2012 - 11/2014 Ironies, Berkeley, CA
COM Coordinator / Customer Service Representative, 11/2003 - 01/2011
Palecek, Richmond, CA
Vallejo, CA 94590
************@*****.***
CORE SKILLS
SHERIN SINGH
Achieved timely processing of purchase orders through meticulous review and verification of pricing. Streamlined order entry and ensured accurate confirmation of details, resulting in efficient tracking of shipments.
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Ensured compliance by preparing and maintaining NAFTA certificates to facilitate international trade.
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Collaborated with freight providers to obtain optimal shipping rates for cost efficiency.
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Exhibited strong attention to detail, ensuring high standards of performance and effective team leadership.
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Managed accurate entry and timely dispatch of customer orders to ensure seamless service delivery.
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Provided comprehensive phone assistance to customers, credit teams, and sales representatives, ensuring prompt issue resolution and support.
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Recognized for transparent communication and reliable follow- through on commitments to ensure project success.
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Directed customer support operations and enhanced order processing systems for increased efficiency.
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Acted as the main liaison for warehouse teams, overseeing production priorities, enforcing quality control measures, and managing
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• Customer Service & Client Support
• Order Entry & Order Management
• Problem Solving & Troubleshooting
• Process Improvement
Shipping, Logistics & Freight
Coordination
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Communication & Relationship
Building
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Databases / Applications: AS400
CRM, NetSuite, Sage, Datacor
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Customer Service Representative, 09/1999 - 11/2003 Berkeley Process Control, Richmond, CA
EDUCATION
General Studies, 01/1988
City College of San Francisco - San Francisco
scheduling logistics.
Executed daily stock checks, coordinated special orders, and ensured timely follow-ups for a diverse customer base exceeding 75 individuals.
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Coordinated effective information delivery and collaboration between sales representatives, customers, and production and shipping teams to ensure operational efficiency.
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Facilitated communication and support for key customers to effectively manage commercial and logistical needs.
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Facilitated timely preparation of sales quotes and streamlined order adjustments to improve operational efficiency.
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Orchestrated meetings and directed cross-departmental initiatives to foster teamwork and project alignment.
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Exhibited strong communication skills while providing exemplary support to customers.
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