Business Administration & Bookkeeping Professional
Resume:
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SHANNON
BROUGHTON
CONTACT
Crystal River, 34429
*********@*****.***
SKILLS
Administrative support
Discharge planning
Business administration
Google Workspace
Budgeting
Research
Order entry
Tax experience
Financial services
Documentation and reporting
Computer skills
Financial Management
Project Management
QuickBooks
Schedule Management
SUMMARY
Detail-oriented professional with extensive experience in business administration, operations management, and customer service. Proven ability to increase revenue enhance operational efficiency, and manage budgets. Expertise in bookkeeping, QuickBooks, schedule management, and tax preparation. Adept at collaborating with clients to create unique solutions and resolve concerns, ensuring high standards of quality and service. Eager to leverage strong organizational and problem-solving skills to contribute to the success of your team. WORK EXPERIENCE
Owner, SOUTHERNSASS Florals
11/2015 – Present Crystal Riv
Schedule Management
Appointment Setting
Bookkeeping
Event Planning
Scheduling
Invoicing and Billing
Computer operation
Office experience
Business Development
Floral Design
Office management
Operations management
Travel Arrangements
Payroll Processing
Marketing
Filing and data archiving
Payroll
Accounting
Project planning
Expense Reports
Schedule & calendar planning
Customer service
Presentation skills
Phone communication
Verbal and written communication
Relationship building
Attention to detail
Phone etiquette
Client services
Consulting
Client interaction via phone calls
Public relations
Resourceful
Spearheaded business strategies, increasing revenue and effectively targeting new markets.
Cultivated and maintained strong relationships with customers and suppliers through dedicated account development.
Optimized operational efficiency and productivity by meticulously managing budgets, accounts, and costs.
Researched the latest design trends, color palettes, and vendor products to integrate into new floral pieces.
Collaborated intimately with clients to conceptualize and create unique designs for bouquets, wreaths, and gifts.
Maintained comprehensive knowledge of flower and greenery needs, characteristics, and varieties to inform arrangement decisions and provide expert advice to customers.
Generated and processed customer orders, quoting accurately to meet specifications for various occasions.
Delivered friendly and efficient service, adeptly handling challenging customer situations with poise.
Oversaw all day-to-day business operations.
Tax Preparation, Self Employed Contractor
08/1988 – Present Crystal Riv
Prepared individual tax returns accurately during peak tax season. Administrative Assistant,
Ace Handyman Services Citrus & Ocala
03/2025 – 03/2026 Lecan
Provided comprehensive support to the owner, Janel Boshoff, across all personal and business matters.
Organizational skills
Client Service
Master calender management
Childcare Provider, Self-employeed
05/2006 – 08/2023 Crystal Riv
Managed all facets of childcare responsibilities.
Enforced household rules and guided behavior through age-appropriate discipline.
Implemented positive behavior management strategies to foster social interactions and emotional growth.
Prepared nutritious meals and beverages for children, adhering to dietary guidelines and accommodating individual restrictions. Facilitated child development and learning through engaging play, storytelling, and outdoor activities.
Assisted children with potty training and daily hygiene routines to support their developmental milestones.
Offered emotional support and guidance to children during challenging or difficult periods.
Aided children in developing essential motor skills in preparation for preschool and kindergarten readiness.
Utilized positive reinforcement techniques to cultivate patience and reinforce positive behaviors in children.
Guided children in developing conflict resolution skills. Enriched children's experiences through reading stories, singing songs, and facilitating creative play.
Instructed children in various crafts and activities to enhance both gross and fin motor skills.
Dispensed snacks and meals to children in strict accordance with established nutritional guidelines.
Home Jobs Headhunters Resume
Administrative Assistant, University Of Ky Athletic Association 08/1997 – 07/2001 Lexingto
Scheduled critical office meetings and client appointments for football coaches Utilized specialized software to coordinate meetings, appointments, and tasks within the Athletic department.
Managed scheduling for the Athletic Director's calendar, preparing meeting agendas and necessary materials.
Responded to high volumes of emails and correspondence to enhance communication and support recruiting efforts.
Produced accurate office files, maintained updated spreadsheets, and crafted presentations to support executive functions and improve team productivity. Updated spreadsheets and generated presentations to aid coaches and boost team productivity.
Organized and coordinated conferences and monthly departmental meetings. Processed travel expenses and reimbursements for the Athletic Director and Football staff.
Managed a high volume of incoming phone calls and email inquiries. Collaborated seamlessly with colleagues to plan and execute special projects. Coordinated and booked airfare, hotel accommodations, and ground transportation, preparing detailed itineraries to facilitate successful recruiting trips.
Implemented updated policies and practices for the UKAA, ensuring strict NCA compliance.
Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time management. Handled confidential and sensitive information with utmost discretion and tact. Supported the business and hospitality needs of corporate partners, prospectiv scholarship athletes, and staff during meetings and company events. Assisted in coordinating the implementation of policies and practices across the organization to ensure NCAA compliance.
Orchestrated events and contributed to student promotion projects for multiple sports.
Worked with student-athletes to initiate new job projects and provide assistanc in various processes.
Authored reports, executive summaries, and newsletters. Volunteered to assist with special projects of varying complexity. Greeted visitors, ascertained the nature and purpose of their visit, and directed them to the appropriate destinations.
Executed all general office duties efficiently.
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Office Manager/Glass Glazer, Broughton's Glass Service, Inc 03/1992 – 07/1997 Flat Li
Updated reports, managed accounts, and generated data for the company database, overhauling the filing system for both paper and electronic records, and transitioning bookkeeping to QuickBooks.
Coordinated nine special projects and hotel installations, managing all associated schedules.
Leveraged expertise in the glass glazing industry, customer service skills, and analytical abilities to resolve customer concerns and foster loyalty. Maintained a professional demeanor, remaining calm and composed when addressing dissatisfied or irate customers.
Communicated effectively with clients to define project requirements and provid accurate cost estimates, furnishing detailed updates throughout project execution.
Repaired and installed mirrors, tabletops, and mirrored wardrobe doors. Demonstrated a steadfast commitment to high standards of quality, accuracy, and service.
Identified operational obstacles and exercised independent judgment to make informed decisions and solve problems.
Meticulously and accurately measured and marked outlines and patterns on glass to indicate precise cutting lines.
Communicated effectively with customers and team members regarding quality standards, project deadlines, and specific customer requests. Selected appropriate glass color, type, and thickness, along with molding materials, based on project specifications and structural requirements. Managed all office responsibilities, including comprehensive bookkeeping. EDUCATION
SNHU, Associate of Arts, Psychology
01/2018 – 05/2021
Completed upper secondary education requirements.
CERTIFICATES
PTIN #, IRS
2023
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