Operations & Client Relations Coordinator

SIMARDEEP BAWA

Langley, BC 778-***-**** *************@*******.***

PROFESSIONAL SUMMARY

Client-focused customer service and operations professional with experience in client relations, front-office coordination, sales conversion, payment processing, retail service, carrier communication, and logistics coordination. Known for building trust quickly, resolving concerns professionally, and maintaining accurate records in fast-paced environments. Played a lead role launching Abbotsford office operations for Marina's Swim School and supports 150+ active students and families through direct service, follow-up, and retention-focused communication. CLIENT SERVICE & RELATIONS SKILLS

Client Relations

Relationship Building Client Intake

Follow-Up Conflict Resolution Retention

Support Service Recovery

Sales & Front Desk

Sales Conversion Product

Recommendations Payment Processing

Scheduling Cash Handling POS Support

Operations

Office Administration Records Accuracy

Data Entry Carrier Email Communication

Shipment Scheduling Client Discrepancy

Resolution Microsoft Office

PROFESSIONAL EXPERIENCE

Operations & Client Relations Coordinator Jun 2025 - Present Marina's Swim School Abbotsford, BC

Lead client-facing Abbotsford office operations, including scheduling, attendance, client records, payments, inquiries, and daily administrative workflows.

Serve as a primary point of contact for 150+ active students and families, providing clear guidance, timely follow-up, and dependable support for new and returning clients.

Convert trial students into registered clients by explaining programs, addressing concerns, clarifying next steps, and creating a smooth onboarding experience.

Earned preferred-contact trust with 50+ clients for communication, account support, payments, and ongoing service needs because of consistent responsiveness.

Resolve client concerns professionally, maintain accurate records, coordinate with instructors, and improve front-office processes to keep the client experience organized.

Sales Associate Nov 2024 - Jun 2025

Forever 21 Surrey, BC

Delivered attentive customer service in a fast-paced retail environment by greeting customers, identifying needs, recommending products, and supporting purchase decisions.

Balanced multiple client requests while maintaining fitting-room flow, store presentation, transaction accuracy, and a positive brand experience.

Handled purchases, returns, exchanges, and service concerns with patience, professionalism, and clear communication. Sales Associate May 2023 - Oct 2024

Skechers Langley, BC

Provided customer-focused footwear recommendations by listening to client needs, comparing product options, and matching customers with appropriate solutions.

Supported sales goals through active customer engagement, product knowledge, merchandising, and organized store presentation. Processed transactions, answered customer questions, and handled service concerns with professionalism and attention to detail. Logistic Coordinator Aug 2021 - May 2023

DSV Solutions Inc. Surrey, BC

Coordinated order flow for multiple client accounts, including receiving, picking, packing, shipping, kitting, shipment documentation, and data entry.

Communicated with carriers by email to schedule shipment drop-offs and pickups, confirm timelines, and support smooth inbound and outbound freight movement.

Reported and resolved inbound discrepancies with client contacts by investigating shipment issues, clarifying missing or mismatched items, and helping correct receiving records.

Protected service accuracy through inventory audits, random stock checks, ABC cycle counts, RF scanner use, and careful documentation. Trained and supported new employees on procedures, client requirements, and operational standards to maintain consistent service quality behind the scenes.

EDUCATION & CERTIFICATIONS

Justice Institute of British Columbia (JIBC) Emergency Medical Responder Program Completed Jun 2026 Emergency Medical Responder (EMR) Certification Completed 2026 Basic Life Support (BLS) Training Completed 2026 High School Diploma North Delta Secondary School 2018

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