Customer Service & Administrative Assistant

078-***-**** ***************@*****.***

** ******* ******, ******* ****, 1619

Curriculum vitae

ZANELE THENJIWE GABELA

South Africa

WORK EXPERIENCE

Cashier

Roots Factory Shop

January 2025 – Present

Provide a positive customer experience through fair, friendly, and courteous service.

Register sales by scanning items, itemizing, and totaling customer purchases accurately.

Resolve customer issues and respond to inquiries promptly. Bag purchases for customers as needed.

Process return transactions efficiently and in accordance with store policies. Student Advisor / Salesperson

Richfield College January 2024 – February 2024

Conducted student registration and admissions processes over phone and in person.

Assisted students with financial planning and academic guidance. Monitored and tracked student attendance and progress daily. Provided support in developing and reviewing academic policies and programs. Responded to student queries professionally and in a timely manner. Maintained accurate records and documentation for student files. General / Butchery Assistant

Evergreens The Fresh Market March 2023 – December 2023 Prepared and cut meat according to customer specifications. Trimmed, boned, tied, and ground meat to cooking-ready form. Displayed meat products attractively to boost sales. Wrapped, weighed, labeled, and priced meat products accurately. Maintained hygiene and cleanliness in the meat preparation area. Assisted with inventory management and stock rotation. Office Administrator

Training Force March 2022 – February 2023

Organized office operations and maintained administrative procedures. Prepared payroll and managed correspondence efficiently. Designed and maintained filing and documentation systems. Responded to phone and email queries promptly and professionally. Greeted and assisted visitors at reception.

Supported management with daily administrative tasks and reporting. ABOUT ME

Highly motivated and energetic professional with experience across customer service, administration, sales, and office operations. Skilled in communication, problem-solving, and time management, with the ability to work independently or collaboratively under pressure. Adept at handling administrative processes, supporting clients, and ensuring smooth operational flow. Committed to continuous learning and professional growth.

SKILLS

Customer Service Excellence

Communication (Verbal & Written)

Administrative Support

Office Management

Data Entry & Record Keeping

Cash Handling & POS Systems

Sales & Student Advisory

Scheduling & Time Management

Payroll Preparation

Problem-Solving & Conflict

Resolution

Team Collaboration

Attention to Detail

Technical Assistance & IT Support

Stock Management & Inventory

Control

Marketing & Digital Promotion

Filing & Documentation Systems

Client Engagement & Follow-Up

EDUCATION

M.U.P Security Training 12 May

2025 – 30 May 2025

Grade: EDC

Gudu Senior Secondary School

January 2008 – December 2017

Matric Certificate

Subjects: IsiZulu (Home Language),

English (First Additional Language),

Life Orientation, Mathematics,

Accounting, Business Studies,

Economics

Training Force March 2022 – June

2023

National Certificate: Business

Administration Services (Level 03)

SAQA ID: 23655 Credits: 131

EduCourse Online Learning 24 April

2024

Digital Marketing Certificate

DECLARATION

I hereby declare that the information

provided is true and correct to the

best of my knowledge and belief.

Zanele Thenjiwe Gabela

REFERENCES

Mike’s Internet Café Manager: 081-***-****

M. Dlamini, Pick n Pay Manager: 078-***-****

Thoko, Elev8 Group Team Leader

Sinead, Training Force Manager/Facilitator: 083-***-**** WORK EXPERIENCE

Claim Consultant / Call Center Agent

Elev8 Group March 2022 – September 2022

Assisted customers with Unemployment Insurance Fund (UIF) issues. Followed communication scripts to provide consistent service. Maintained accurate electronic and paper records for all interactions. Handled customer engagement and queries professionally. Resolved complaints and provided solutions in line with policies. Ensured data entry and processing adhered to company standards. Cashier

Pick n Pay March 2021 – February 2022

Provided friendly and efficient customer service at the checkout. Scanned items, processed sales, and handled cash and electronic payments. Assisted customers with returns, exchanges, and product inquiries. Bagged items and ensured purchases were accurate and efficient. Resolved customer issues promptly to maintain satisfaction. Maintained a clean and organized checkout area.

Internet Café Assistant

Mike’s Internet Café December 2017 – November 2019 Monitored computer usage to ensure compliance with policies. Managed customer time allocation for computer and internet use. Prepared and served food and beverages for customers. Maintained cleanliness in computer areas and eating spaces. Assisted customers with technical issues and inquiries. Recorded and managed orders efficiently for smooth operations.

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