Customer Service & Accounting Professional

CASSANDRA ULRICH

Duchesne, UT ***** 435-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Results-driven Customer Service and Administrative Professional with 10+ years of experience delivering exceptional support in fast-paced hospitality, call center, and e-commerce environments. Expert in Zendesk, QuickBooks, Shopify, and Salesforce, with a proven ability to manage customer inquiries, boost retention, and handle financial operations remotely or in hybrid settings. Known for proactive problem-solving, building strong client relationships, and driving operational efficiency. CORE COMPETENCIES

• Customer Success & Support: Retention Strategies, Conflict Resolution, Live Chat, Relationship Building, Ze

• Administrative & Finance: QuickBooks, Accounts Payable/Receivable, Data Entry, Account Reconciliation, Fi

• E-commerce & Tools: Shopify, Amazon, Faire, Salesforce, Microsoft Office Suite, Google Workspace

• Other: Remote Collaboration, Process Improvement, Team Coordination, High-Volume Inquiry Management PROFESSIONAL EXPERIENCE

Accounting Clerk

Henderson500 Ballard, UT

October 2025 – Present

• Manage full cycle of daily financial transactions, including accounts payable, receivable, and vendor invoices

• Prepare monthly financial statements and reconcile accounts, maintaining organized digital filing systems for

• Generate reports and support month-end close processes efficiently in a remote-capable environment. Customer Service & Marketing Assistant

Cedar Bear Naturales Roosevelt, UT

February 2025 – Present

• Serve as primary point of contact for retail and wholesale customers across Shopify, Amazon, and Faire platf

• Resolve inquiries and issues via Zendesk and social media, consistently achieving high customer satisfaction

• Coordinate with logistics and inventory teams to ensure timely order fulfillment, supporting seamless remote o Manager

Daniels Summit Lodge Heber City, UT

September 2024 – December 2024

• Directed daily operations and staff coordination to deliver outstanding guest experiences in a high-pressure s

• Managed financial accounts and reconciliations for the accounting department while developing service quali

• Addressed guest concerns promptly, resulting in improved satisfaction and repeat business. Assistant Property Manager

Extra Space Storage Taylorsville, UT

January 2024 – September 2024

• Handled daily financial activities, including cash management, deposits, and bank runs with strong attention t

• Managed unit rentals and conducted facility inspections to uphold standards. Retention Specialist

Inspiro / DISH Coeur d’Alene, ID

January 2022 – September 2022

• Implemented customer loyalty strategies and analyzed feedback to improve retention rates.

• Collaborated with cross-functional teams to resolve complex issues, contributing to higher customer satisfact EDUCATION

Medical Assistant Program Independence University High School Diploma Hillcrest High School

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