Customer Service & Reception Technician
Resume:
Liza Rogers
Quick-learning professional ready to expand career in customer service.
Elizabeth Rogers
**********@*****.***
EXPERIENCE
CSL Plasma Columbia, MO - Reception Technician
January 2026 - Current
Center Manager: Mary Renner
Phone: 573-***-****
● Greet and assist new donors, registering and walking them through the screening process, payments and consents.
● Answer telephone and answer any questions, transferring to the appropriate staff member if necessary.
● Perform health screening procedures such as blood pressure, pulse, weight, temperature and finger stick to obtain a sample then test the donor’s hematocrit and protein levels.
● Accurately record donor data and apply deferrals if necessary. Politely inform the donor if they are unable to donate and when they can return. lululemon Columbia, MO - Educator
March 2024 - March 2025
Assistant Manager: Morgan Dwiggins
Phone: 573-***-****
● Customer service and relationship management
● New product research and merchandising
● Quickly and efficiently move between tasks and coverage zones while prioritizing customers
● Creating customer accounts, processing and shipping orders Natural Grocers Columbia, MO - Dairy/Frozen Asst. Manager July 2023 - March 2024
General Manager: Tony Thebeau
Phone: 573-***-****
● Merchandise ordering and organization
● Customer service support
● Quick and adaptable to cover new product areas
● Independent management of mandatory daily tasks
● Merchandise management for inventory and quality SKILLS
Leadership
Detail Oriented
Problem Solving
Data Entry
Multitasking
Microsoft Programs
Google Docs
POS Systems
Inventory & Ordering
Phone Etiquette
Customer Service
Efficiency Minded
Organized
Fast Learner
Time Management
EDUCATION
Kirksville High School
Kirksville, MO
Graduated May, 2010
Pasta La Fata Columbia, MO - Kitchen Manager
September 2020 - March 2023
General Manager: Mokihana Prevo
Phone: (573-***-*****
● Utilized strong multitasking skills to manage daily job duties while supervising and training 17 staff
● Effective communication skills for customer service
● Incorporated customer feedback to develop improved menu and build customer base
● Gained progressive responsibility of consistent promotions since 2020
● Supported business transition and growth to full scale restaurant 44 Stone Public House (Closed) Columbia, MO - Saute Lead June 2018 - August 2020
Chef: Levi Grantham
Phone: 573-***-****
● Leader in supervision and collaboration between teams
● Advanced ability to follow safety regulations and regulatory requirements
● Excelled in fast paced, high pressure environment
● Strong multitasking skills and time management
Barred Owl Butcher & Table Columbia, MO - Pastry Chef October, 2016 - July, 2018
Chef: Ben Parks
Phone: 573-***-****
● Progressed from dishwasher to prep cook, line cook and pastry chef
● Demonstrated advanced knife skills, prepping in mise, menu creation, butchery, advanced sanitation and cleaning
● Determine how food should be presented and create decorative food displays
● Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers
● Effective communication and task management between multiple departments
Shakespeare’s Pizza Columbia, MO - Voice of Shakespeare’s May 2012 - May 2017
General Manager: Toby Epstein
Phone: 573-***-****
● High volume food preparation, inventory support, cleaning and sanitation, POS system use
● Efficient, fast paced customer service, collaboration, multitasking, staff training and supervision
● Customer service and bartending
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