Customer Service & Scheduling Coordinator

Wendy Willson

Louisville, KY

Professional Summary

• Over 25 years of combined experience in customer service, scheduling, and administrative support across healthcare, legal, and retail settings.

• Skilled in answering multi-line phone systems, greeting clients, and managing front-desk operations in a polished and professional manner.

• Strong ability to organize customer sign-ins, schedule appointments, and prepare documents/literature packages with accuracy and attention to detail.

• Adept at presenting a professional, business-casual demeanor while delivering courteous and friendly customer interactions.

Education

Franklin College – Franklin, IN

Accounting

State College of Florida, Manatee-Sarasota – Bradenton, FL Radiology

Switzerland County High School – Advanced Studies

Skills

• Customer Service & Client Relations

• Multi-line Phone Systems

• Scheduling & Calendar Management

• Document & Medical Records Management

• Alpha-numeric Filing / E-filing

• Time Management & Organizational Skills

• Team Collaboration & Independent Work

• Microsoft Office (Word, Outlook, Excel – Basic)

Work Experience

Seeking for a Job

Caregiver (Private Client)

Frank Faga – Sarasota, FL Oct 2000 – Feb 2015

• Delivered compassionate caregiving for Alzheimer’s patients, providing companionship and assistance with daily living.

PBX Operator / Unit Clerk (Radiology)

Doctor's Hospital of Sarasota – Sarasota, FL Aug 2000 – Aug 2005

• Answered multi-line phone systems and directed calls professionally.

• Registered and verified patient records, ensuring accuracy and HIPAA compliance.

• Printed radiology films, prepared reports using Meditech, and assisted radiologists and transcriptionists.

• Delivered excellent customer service to patients, physicians, and staff. Scheduling Coordinator

Lancaster & Eure, P.A. – Sarasota, FL Jul 2000 – Jan 2004

• Managed the schedules of 5 attorneys across 3 offices, coordinating depositions, mediations, hearings, and trials.

• Handled new client intake, opened claims, drafted legal documents, and managed e-filing.

• Provided front-desk customer service, including greeting clients and managing appointment books.

• Coordinated care schedules with medical professionals and family members.

• Maintained accurate documentation of patient conditions and activities. Manager

Sav A Step Food Mart – Louisville, KY Jun 1987 – Jul 2000

• Supervised store operations, including customer service, inventory control, and payroll.

• Trained and onboarded new employees, ensuring compliance with policies and standards.

• Monitored sales data, evaluated performance, and improved customer satisfaction through professional service.

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