Public Services and Case Management Professional

Arlene E. Clarke

**** ****** ***. **** ***, Fl. *2909 Phone: 772-***-**** **************@*****.***

Objective: To bring quality service to citizens and their families in the Central & South County Community, while being sensitive to their needs. Education:

1/09-12/13 Masters of Public Administration –Dec. 2013 Concentration in Nonprofit Management

University of Central Florida

Skills

Qualitative/Quantitative Research Methods

Geographic Information Systems – (GIS)

8/81-5/87 Bachelors of Science in Business Administration Lincoln University, Lincoln University, P.A

Cooperative Education Program /Business Club

Alumni Choir Member

Certification:

701T/B Assessment

CPR

Experience:

2025/ Current Substitute Teacher

Brevard County School Board

Provide support to teacher, students and staff

Provide safety protocols while supervising youth

Assist with ongoing projects for vocational and educational purposes 2018/2025 Long Term Care Service Case Manager

Centene Corporation/Sunshine Health Ins/Medicaid

Coordinate Services and Benefits for members

Conduct Field Visits and complete various assessments Collaborate with NH, ALF, Service Providers, UM

Complete Referrals as needed

2016/2018 Customer Service Representative

Health First Health Plans, Melbourne, FL

Assist Insured Members with covered benefit services Assist with claims and billing issues

Provide Information on various insurance plans

Medicare Coverage Initiation/Services and Disputes 2000/2016 Targeted Case Manager, Dependency Case Manager/CWCM Licensing Representative/Foster Care Case Mgr II, Life SkillsSpecialist/BHOS Children’s Home Society, Melbourne/Vero Beach, FL

Coordinate Mental Health Services for Community Children Collaborate with service providers, professionals & parents Process Medicaid Billing based on eligibility

Receive transfer cases from Child Protective Investigator Engage biological/foster parents to provide needed services for kids Generate referrals for parents to service providers Collaborate legal services, courts & other service providers Ensure permanency for all children

Complete Initial Licensing and Re-licensing Process Monitor foster home and provide support for foster parents Provide placement for shelter/foster children

Interface with FSFN and Abuse Hotline – MIS systems Facilitate Training to Clients, Staff and Customers Provide Group/Individual Counseling

Teach Basic Living Skills to Teenagers

Facilitate Psychiatric Visits for Children on Medication Collaborate with DCF Case Managers to achieve permanency goals. 1994/2000 Child Protective Supervisor/Investigator Department of Children and Families Rockledge Fl.

Assess risk to victim children

Establish Safety Plan for at risk children

Collaborate w/Law Enforcement, doctors & other Community org. Provide training to staff members

Review all court paperwork and home studies

Interface with FAHIS/FFPS and Abuse Hotline

2004/2010 Youth Leader/Church Clerk- Volunteer

Palm Bay SDA Church, Palm Bay, FL

Coordinate Programs/Trips

Maintain Church Records

2007/2016 Board Member- Volunteer

ARC of Brevard ALF, Palm Bay, FL

Develop strategic plans for ALF

1989/1994 Kinship Foster Care Counselor

Department of Human Resource Administration, New York, NY Coordinate placement of children with relatives

Prepare court documents

Attend court hearings

1987/1989 Assistant Administrator/Medical Records

Health Insurance Plan (HIP) New York, N.Y.

Create staff schedules

Resolve conflicts with patient & staff

Collaborate with doctors & technicians

Maintain medical records

1986/1987 Medicaid Representative (PEG) Unit

Medicaid 3rd Party Reimbursement, New York, N.Y

Conduct field visits to hospitals

Review and assess medical records

Reproduce medical records

Process determination for reimbursement

1985/1986 Administrative Assistant, Mailroom,

New York University Hospital, New York, N.Y.

Maintain personnel records

Purchase supplies

Coordinate schedules

Assist with large mailings

Internships Bank Teller

Merchant National Bank, Allentown, PA

Administrative Assistant

Philadelphia PA

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