Customer Service & Sales Support Analyst

Tony Blackwood

*************@*******.*** 651-***-**** Lake Elmo, MN

Professional Summary

Product and Sales analyst with over 20 years of experience in several industries. Focus on process improvement and customer satisfaction resulting in improved efficiency and bottom-line performance.

Key Skills

Strong organizational and process improvement skills with the ability to effectively work independently or in a team environment. Experience supporting sales teams, improving business processes and enhancing operational efficiency with confidentiality and innovation.

Professional Experience

Securian Financial • St. Paul, MN • October, 2025 – March, 2026

Contractor (2025-2026)

Managed end-to-end file processing operations, including document intake, workflow assignment, and routing to ensure accurate and timely handling of records.

Supported daily office operations through email correspondence, administrative coordination, and general office duties, contributing to smooth team communication and workflow efficiency.

Bibliotheca • Oakdale, MN • November, 2021 – September, 2023

Sales Administration Analyst (2021-2023)

Analyzed sales reports to determine completion delays and worked directly with Sales and Customer Service teams to close all new business.

Identified and resolved roadblocks within Sales, Customer Service and Operation teams to develop and improve business processes.

Unison Comfort Technologies • Minneapolis, MN • May, 2014 to May, 2020

Sales Coordinator (2017-2020)

Increased efficiency in sales procedures by identifying and adjusting areas for streamlining processes.

Spearheaded update of sales material including traveling demo unit, marketing, and branding material.

Managed onboarding efforts to ensure quality employee knowledge and training.

Product Coordinator (2014-2017)

Increased marketing events by 15% through excellent project management.

Developed and implemented new standardized and streamlined work processes and instructions for new employees.

Organized events ensuring Demo Trailer and marketing material arrived on schedule and ensured trailer was maintained and serviced as needed.

The Hartford • Woodbury, MN • November, 2004 to April, 2014

Service Consultant (2011-2014)

Increased imaging department capacity 18% with improved process flow using Lean Methodology.

Revamped training material and wrote business requirements for senior leadership while co-managing Project Upstream.

Senior Service Specialist (2009-2011)

Trained and coached teammates on new procedures and process updates as Communication Team Leader.

Led testing to prepare for imaging software upgrade.

Tony Blackwood

*************@*******.*** 651-***-**** Lake Elmo, MN 55042

Education

Bachelor of Arts, Communication

University of Northwestern • St. Paul, MN

Certificates

Certified Lean Six Sigma Yellow Belt

Awards

Process Certification Team Award 2012

Hartford Funds Impact Award 2013

Individual Performance Bonus 2015

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