Operations & Logistics Leadership Manager

GENA J. COLLOR

Kenner, LA ***** 504-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven Operations, Project, and Logistics Professional with over a decade of leadership experience managing workforce scheduling, payroll administration, large-scale events, and end-to-end supply chain management. Proven track record of optimizing operational efficiency, managing multi-tier project budgets, and leading cross- functional committees in fast-paced environments. Adept at stakeholder relations, vendor coordination, and fiscal asset oversight. Seeking an upper-level business operations or management role within a progressive corporate environment. CORE COMPETENCIES

• Operations & Office Management • Event Planning & Project Management

• Workforce Scheduling & Payroll Administration • Budgeting & Resource Optimization

• Logistics & Supply Chain Coordination • Vendor & Stakeholder Relations

• Account Management & Client Relations • Team Training, Leadership & Coaching PROFESSIONAL EXPERIENCE

Independent Logistics & Supply Chain Contractor August 2016 – Present Uber / Lyft Platform Operations New Orleans Metro Area Manage independent transportation and white-glove logistics operations utilizing the Uber and Lyft digital networks, ensuring the secure, time-sensitive transit of high-value clients and sensitive assets. Oversee end-to-end routing efficiency, client communications, and safety assurance protocols to maintain a consistent 100% on-time delivery metric and an elite customer satisfaction rating. Direct all core business administration functions, including independent contract tracking, expense management, corporate asset maintenance, and regulatory compliance. Assistant Operations Manager / Acting Store Manager October 2014 – August 2019 American Eagle Outfitters New Orleans, LA

Partnered directly with the Store Manager to oversee total facility operations, step in seamlessly as Acting Manager, and execute corporate strategic initiatives.

Managed critical financial and administrative workflows, including payroll processing, supply procurement, and labor scheduling for a large cross-functional team.

Spearheaded recruitment, corporate onboarding, and continuous training initiatives for Sales Leads and associates, fostering a high-performance culture aligned with organizational milestones. Analyse daily and weekly operational performance metrics to optimize asset recovery and logistics placement, directly driving business unit revenue and material turnover. Department Operations Supervisor September 2013 – October 2014 H&M Hennes & Mauritz New Orleans, LA

Directed daily business office and asset processing functions, expertly managing workforce scheduling, specialized labor allocation, and final payroll authorization. Tracked real-time performance metrics and hourly sales projections, dynamically adjusting workforce staffing levels to maximize corporate profitability and mitigate operational cost overheads. Led the logistics operations team in processing weekly inbound inventory shipments, ensuring seamless compliance and data integrity from reception to deployment.

Conducted formal monthly operational and inventory audits, maintaining strict adherence to corporate loss prevention standards and regional compliance policy.

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Committee Chairperson – Large Scale Event Planning June 2011 High School Alumni Relations Committee New Orleans Metro Area Headed the steering committee responsible for the end-to-end strategic planning, budget design, and execution of a complex, 3-day multi-venue 10-year high school reunion weekend. Coordinated logistical schedules and vendor agreements across four major weekend segments, including an opening mixer, a private bowling venue event, an outdoor group picnic, and a formal catered dinner banquet. Managed full capital allocation by collecting tier-structured individual contributions to fund the operational budget; delivered an inclusive hospitality experience covering all venues, attendee plus-ones, and custom memorabilia production.

Established an exceptional execution framework, prompting school administration to formally request ongoing consulting and leadership for all future institutional alumni events. Key Holder & Corporate Program Lead August 2006 – September 2013 Ann Inc. Plano, TX / Metairie, LA

Entrusted with full corporate facility management, including operational opening/closing protocols, financial ledger reconciliation, and corporate communications across the district. Coached, trained, and developed team personnel on critical performance benchmarks and corporate credit acquisition metrics, repeatedly exceeding monthly regional target quotas. Monitored hourly revenue benchmarks, motivating floor associates and adapting floor placement strategies to ensure office and regional milestone targets were consistently secured. EDUCATION & PROFESSIONAL CREDENTIALS

Bachelor of Science in Business Administration 2024 Southern University at New Orleans New Orleans, LA Leadership & Activities: Member, Future Business Leaders of America (FBLA) / Phi Beta Lambda Inc. IBM Professional Certification for Property Management Certified IBM Professional Credentials

PROFESSIONAL REFERENCES

Marquita Carter

Professional Reference

Phone: 504-***-****

Terrell Farrar

Professional Reference

Phone: 832-***-****

Michiko Patterson

Professional Reference

Phone: 504-***-****

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