Administrative Assistant & Patient Coordinator
Resume:
Maria Berrelez
Glendale, Arizona *****
**************@*****.***
OBJECTIVE
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally.
WORK EXPERIENCE
MIND24-7 October 2021 to May 2024
Patient Liaison/Coordinator Phoenix, AZ
• Provides coordination of care of services and resources available internally as well as throughout the community
• Registers incoming patients into the EHR and health insurance verification
• Assists in the intake and discharge process for patients
• Acts as Navigator for the needs and rights of individuals
• Assists in the involuntary process of Title 36, as needed for patients
• Documents relevant and required information and services assuring coordination of care
• Assists as requested by the multidisciplinary team in administrative tasks for the center
• Sending out referrals to all levels of Mental Health facilities Integro Health Systems November 2018 to January 2021 Unit Coordinator Phoenix, AZ
• Provides coordination of care of services and resources available internally as well as throughout the community
• Health insurance verification and authorization
• Answering phones, directing calls, patient handling
• Processing new patient intakes
• Scheduling physical therapy, massage and wellness appointments
• Assertive and tactful co-pay, deductible, co-insurance and patient balance collection on all accounts
• Work as a team with other staff members to provide the best possible customer service and workplace efficiency
Banner University Medical Center Phoenix January 2016 to November 2019 Patient Financial Services Representative Phoenix, AZ
• Greeting, check-in patients and coordinating patient flow with OB Clinic Al staffing.
• Insurance verification and authorization/pre-certification.
• Answering Phones, directing calls, patient handling
• Processing new patient intakes
• Assertive and tactful co-pay, deductible, co-insurance and patient balance collection on all accounts
• Work as a team with other staff members to provide the best possible customer service and workplace efficiency
• Understanding of HIPAA Regulations, medical scheduling, insurance authorization, billing, and payment collection
RSI Enterprises Inc January 2014 to January 2016
Recovery Specialist Glendale, AZ
• Take incoming class and making outbound calls
• Resolve outstanding account balances via the necessary avenue
• Properly follow up on all correspondence received
• Effectively maintain a work file of accounts
• Provide customer service to all debtors, with the intent to resolve the past due amount
• Skip trace for better location information on debtors
• Contact and follow up with insurance when necessary for account resolution.
• Meet and/or exceed monthly production standards and fee goals State Of Arizona, March 1995 to July 2011
Administrative Secretary III
● Crucial role in supporting the Governor, the Directors ( of various departments), and Legislatures of the State of Arizona by managing various administrative tasks and ensuring the smooth operation of our legal practices.
● Manage answering phones, calendars, schedule appointments, and coordinate meetings
● Provided excellent phone etiquette when communicating with clients and other legal professionals.
● Performed clerical duties such as filing and date entry
● Performed written and communication skills to effectively prepare documents
● Organizational skills for managing multiple tasks efficiently
● Maintain confidentiality and handle sensitive information responsibly Education
High school or equivalent in Business Management
Tolleson, AZ
August 1986 to May 1991
Everest College, Medical billing and coding (Certified) Phoenix, Az
April 2009 - April 2010
SUMMARY OF SKILLS AND PROFICIENCIES
● Communication Skills; Organizational Skills, Problem-Solving Skills; Computer Skills; Attention To Detail; Data Entry Skills; Team Player; Resourceful
● My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. I have a calm and patient disposition, meaning that I am able to work effectively under pressure and focus on the task at hand.
ADDITIONAL INFORMATION
AMERICAN HEART ASSOCIATION
Heartsaver Total, Child CPR AED, Infant CPR, Exam
ISSUE DATE: 9/12/2023 RENEW DATE: 09/2025
INSTRUCTOR ID: 081******** ECARD CODE: 246*********
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