Security Operations Manager and Team Lead

Ladelphia Johnson

n 561-***-**** )n ******************@*****.***

West Palm Beach, FL Willing to Relocate Authorized to Work in the U.S. Professional Summary

Experienced Security Operations Manager with over 5 years in professional security and 15+ years of supervisory and leadership experience. Skilled in team management, incident response, safety compliance, access control, and customer service. Proven ability to train staff, enforce security policies, and ensure safe operations for high-traffic environments. Holds Class D Security License, TWIC Card, Director Credential, and CPR/First Aid Certification. Professional Experience

Security Operations Manager Allied Universal – West Palm Beach, FL Aug 2020 – Present

- Serve as Director of Security, overseeing daily security operations.

- Supervise and train security staff, assign posts, and manage schedules.

- Maintain safety for staff, visitors, and property through risk prevention and incident response.

- Greet and assist guests, ensuring positive customer service.

- Enforce access control, reporting, and safety compliance measures. Lead Teacher Academy of North Palm Beach – North Palm Beach, FL Oct 2011 – Sept 2020

- Supervised classrooms, planned educational activities, and supported students academically.

- Managed multiple classrooms as floater, adapting to diverse environments.

- Strengthened leadership, organizational, and crisis management skills. Educational Coordinator & Driver Boca Raton Housing Authority – Boca Raton, FL 2007 – 2009

- Ensured student safety during transportation and after-school programs.

- Counseled families and provided support for academic and personal needs.

- Led community-based learning and recreational activities.

(Additional teaching and recreation leadership roles 2001–2007 available upon request.) Education & Certifications

- CDA, Early Childhood Education – Palm Beach State College (2018)

- High School Diploma – Deerfield Beach High School

- Class D Security License

- TWIC Card

- Director Credential (Valid until 2025)

- CDA (Valid until 2024)

- CPR & First Aid Certification

Key Skills

- Security Operations & Team Supervision

- Incident Response & Risk Management

- Access Control & Safety Compliance

- Customer Service & Conflict Resolution

- Training & Staff Development

- Scheduling & Reporting

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