Accounts Receivable & Customer Support Specialist

Heather Youngerman

Ivor, VA 719-***-**** *******************@*****.***

Professional Summary

Detail-oriented and dependable customer service and accounts receivable professional with 4+ years of experience supporting clients, processing payments, resolving billing issues, and maintaining accurate financial records. Highly skilled in phone-based support, CRM systems, and remote collaboration tools. Proven ability to work independently from a dedicated home office while meeting deadlines, accuracy standards, and customer satisfaction goals.

Core Skills

Customer Support (Phone, Email, Chat)

Accounts Receivable, Billing & Invoicing

Payment Processing & Collections

Account Reconciliation & Dispute Resolution

CRM Systems (Salesforce, Zendesk)

Accounting Software (QuickBooks, SAP, Excel)

Remote Work Tools (Zoom, Slack, Microsoft Teams)

Time Management & Multitasking

Professional Experience

Accounts Receivable Clerk

JRC Mechanical – Chesapeake, VA July 2021 – August 2023

Processed, reconciled, and tracked high-volume invoices to ensure timely payment and accurate account balances.

Reduced past-due accounts through proactive outbound phone and email communication with clients.

Maintained detailed records within accounting systems, ensuring compliance and audit readiness.

Collaborated with internal departments to resolve billing discrepancies and improve AR workflows.

Restaurant Manager / Customer Service Lead

Local Restaurant – Ivor, VA August 2022 – Present

Managed daily operations, staff scheduling, and customer service for a fast-paced business.

Handled high-volume customer interactions, resolving concerns professionally.

Oversaw cash handling, deposits, and reconciliation with strong attention to accuracy.

Trained and coached employees on customer service standards.

Accounts Receivable Clerk

Army & Air Force Exchange Service – Germany 2019 – 2021

Processed billing, invoicing, and payment applications in a high-volume financial environment.

Supported military members and families through accurate account reconciliation.

Collaborated with multinational teams while meeting strict deadlines.

Education & Certifications

High School Diploma Windsor High School, Windsor, VA

Billing & Coding Certificate Military OneSource

Technology & Tools

QuickBooks Microsoft Excel Salesforce Zoom Microsoft Teams Slack

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