Program Manager with Technical Delivery Expertise

John Borrero

Tampa, *****, US 845-***-**** ***********@*****.***

SUMMARY

Program Manager with over 10 years of experience overseeing technical deliverables and coordinating cross-functional stakeholders to achieve project objectives. Skilled in aligning business processes with project goals, ensuring regulatory compliance, and maintaining comprehensive documentation. Proven ability to drive cost reductions and enhance operational efficiency while boosting customer retention. Ready to leverage program management expertise to deliver high-impact solutions.

WORK EXPERIENCE

IBM Project Manager Jun 2015 - Dec 2025

• Directed program management of technical deliverables, overseeing planning, procurement, and execution of projects across various industries while ensuring adherence to defined scopes, timelines, and objectives.

• Collaborated with stakeholders to understand key business processes, identify requirements, and align project goals with organizational objectives.

• Documented project milestones, key decisions, and change requests, ensuring comprehensive and accurate documentation throughout the project lifecycle.

Manpower/ IBM Electronic Technician Jan 2008 - Jan 2015

• Performed diagnostic testing and executed repairs on IBM mainframe servers and their components, including memory DIMMs, system clocks, FSP, power parts, and others within the P-Series 5, 6, and 7 series.

• Maintained detailed documentation of diagnostics and repair procedures, supporting compliance and knowledge sharing. American Lamp Recycling Facility Manager Feb 2004 - Dec 2007

• Boosted customer base by 10% and improved customer retention rates while reclaiming 5% of previously lost clientele.

• Oversaw personnel management, ensuring compliance with EPA, OSHA, and HAZMAT regulations, while coordinating shipping logistics, truck routing, and maintaining liaison relationships with auditors and regulatory agencies. Full Circle Inc Plant Manager Feb 1991 - Jan 2004

• Functioned as a Human Resources Generalist responsible for hiring, training, and workforce optimization, leading to significant cost reductions; formulated and enforced personnel policies; enhanced the technical workforce in response to increasing customer demand; acted as the primary contact between corporate ownership and staff; ensured meticulous documentation for personnel and regulatory compliance; managed invoicing and accounts receivable processes. IBM Department Foreman/Test Technician Jun 1985 - Jan 1991

• Led a national deployment team in the testing and repair of IBM mainframes and personal computers prior to final delivery to customers.

EDUCATION

IBM Certificate of Completion, Project Manager Poughkeepsie, US Jan 2014 - Jun 2015 University of Phoenix Bachelor of Science, Information Technology Phoenix, US Jan 2010 - Mar 2013 University of Phoenix Associate of Arts, Business Management Remote 2008 - 2010 Technical Career Institute Certificate of Completion New York 1984 - 1985 SKILLS

• Project Management: Project Management, Budget Compliance, Cost Reduction, Documentation, Quality Control

• Leadership & Human Resources: Leadership, Supervision, Human Resources, Hiring, Firing, Personnel Records, Payroll, Training, Company Policy

• Compliance & Environmental: EPA Compliance, OSHA Compliance, Environmental Compliance, Universal Waste Management, Hazardous Waste Management

• Operations & Logistics: Warehousing, Shipping & Receiving, Transportation, Manifesting

• Technical Systems: IBM Servers, IBM Mainframes, IBM Personal Computers, AIX, Electrical, Aviation

• Communication & Interpersonal: Communication, Liaison, Customer Service, Problem Solving LANGUAGES

• English (Native)

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