IT Process & Customer Service Professional

JENAY THURTON

Indianapolis, IN ***** +1-317-***-**** *****.*.*******@*****.***

Work Experience

Bartender/Server

Dave & Buster's Indianapolis, IN

Present

Server/Bartender

Juicy seafood Beech Grove, IN

August 2024 to June 2025

Server/customer service

Liquor license

IT Process Admin (Contract Temp)

Vertellus/Aurorium

April 2023 to August 2023

• Submitting Purchase Requisitions PR’s

• Managing vendor communications

• Drafting & completing statements of work for vendors/consultants/contractors

• Data input into computer software SAP

• Monitoring the ticket system in Zendesk throughout the approval process

• Worked closely with Process Analyst to streamline the payments of invoices and Quotes. Express Employment Agency

(Contract Employee)

---NABP National Boards of Pharmacy October 2022- February 2023

(Accreditation Specialist)

• Applies knowledge of NABP inspection programs application processes and facility requirements to assist applicants/ pharmacies through the inspection process.

• Evaluates initial document submissions, applicant responses, prepares reports for accuracy

• Independently processes new and renewal inspection applications and offers potential solutions to the Inspection Senior Manager when presented with challenges.

• Reviews, compiles, and generates post inspection documents for senior managers, inspection program’s review and distributes to required entities and internal accreditation programs. Compiles and reviews inspection responses from facilities for distribution to required entities and internal accreditation programs.

• Independently and efficiently stewards a panel of facilities assigned through the application inspection, and response processes..• Processes invoice and refunds for applicants.

(Office Assistant)

Indeck Power Equipment

August 2022 to October 2022

• Data Entry, Data Analysis, Created Procedure Books for boiler clients

• 50% Receptionist

• Filing, Printing, Organizing

• Independent work flow

• Performed any duty requested

Title Services Processor (Contract)

Baird & Warner

August 2018 to March 2020

• Performed wire transfers for various banks

• Followed bank transfer guidelines

• Viewed borrowers bank account to determine if wire has been received

• Wired transfers for loan payoff

• Determined if all paperwork has been gathered to place payment, via checklists RESPA/Mortgage Loan Set-up Desk

First Midwest Bank Mortgage

November 2017 to August 2018

• Initial Disclosures, Change of Circumstance, and Opening.

• Performed basic review of loan documents to ensure loan is ready for processing.

• Ordered necessary documents from third parties such as (4506T, Flood Certs, Appraisals and Title).

• Ensured all documents met investor requirements and completed approval conditions.

• Data entry, creating spreadsheets, updating files. RESPA Coordinator/Interim Manager

Wintrust Mortgage

June 2016 to October 2017

• Helped company transition from Mortgage Builder to Encompass.

• Tested and helped make decisions to transfer to the new LOS system.

• Trained all new hires and existing employees.

• Received payments and posted amount to delinquent accounts.

• Determined whether or not there is a valid change to complete a CCR.

• Responsible for all acquired mortgage documents are available in EDM such as Appraisals, Initial Disclosures, loan Estimates and change of circumstance forms.

• Calculated taxes and insurance for borrower escrow accounts

• Monitored secondary lock movement and re-disclosed revised loan documentation when required. Mortgage Closing Coordinator

US Bank Mortgage

March 2015 to June 2016

• Validated all loan types.

• Assisted the closing team to meet closing deadlines.

• Experience with FHA, VA, Conventional loans etc.

• Processed all legitimate COC requests.

• Completed RESPA Validation Forms.

• Completed all COC requests within 3 Business days of the date of change.

• Handled overdue accounts, liaison between creditors and customers.

• Uploaded documents into computer software DocV (document manag

(Any Gap in Employment: Working as an Independent Contractor for ride shares) For hire endorsement driver

Education

High school diploma

Palatine High School Illinois

2004 to 2007

High school diploma or GED

Skills

Van driving First aid Package delivery Data filtering Customer communication Box truck Handling customer inquiries Fine dining experience Basic math Teamwork Commercial truck driving - Commercial truck driving experience (6-10 years) Zendesk Data sorting Management Database systems Driving in adverse weather conditions 10 key typing Stocking Microsoft Office Food safety Shipping logistics Team leadership Food preparation Receiving shipments Dedicated driving routes Typing - Average typing speed (1-60 WPM) Commercial loans Security POS systems Administrative experience - Administrative experience (11-15 years) Heavy lifting Truck delivery (delivery method) Computer skills Organizational skills Fair Housing regulations Document preparation (loan closing) Schedule management Caregiving OneSite Assistance experience within education industry Over the road (OTR) driving routes Databases Food service GPS navigation Loan document verification Mobility assistance Supervising experience Managing budgets in a finance role Outdoor work Bar Direct patient care Document review

(document control) Office supply management Adobe Acrobat Analysis skills Vac truck Sales Refrigeration Time management Data deduplication Personal assistant experience Beer knowledge Dispatching SAP Food service cashier experience Microsoft Excel Data entry in Excel Microsoft Outlook Route planning Sales transaction processing Hours of Service (HOS) regulations Excel, Microsoft Outlook, Adobe Acrobat Pro, Power Point, MS Office Suite, Encompass, Mortgage Builder, Pivot Table, Microsoft Word, SAP, Zendesk and Vroozi Time Gap- All time gap between positions have been substituted for ride share jobs. (Lyft, Uber, Door dash etc). Until I received an offer for a new role. Productivity software Credit analysis Processing cash transactions Financial operations Emergency response procedures for transportation Veterans Affairs (VA) loans Attention to detail Property management Problem-solving Patient observation Front desk Coordination

(loan closing) Medical accounts receivable management Banking Leadership Report preparation Data analysis skills Carrier management Driving Bartending Administrative tasks Drink service Automobile transportation Bar cleaning Route driving Clerical experience Moving Radio communication systems Glassware polishing Budget management Medical transportation experience Patient transport Working with people with disabilities Data verification Delivery driver experience Cocktail experience Mobile devices Communication skills Computer operation Loan processing Data entry - Data entry experience (11-15 years) Filing Phone communication Bar supply restocking Local driving routes Serving Customer service Courier Wine knowledge Data conversion Restaurant management Driving experience in rural areas Beverage service Correspondence management Excel data analysis Senior care Host/hostess experience Final title policy review (loan processing) FNMA Delivery management Beverage preparation Property management tools

Languages

English

Certifications and Licenses

Bartender License

Food Safety Certification

First Aid Certification

ServSafe

TIPS

Food Handler Certification

ServSafe Alcohol Certification

Passenger Endorsement

Driver's License

CPR Certification

Additional Information

ZTrip driver

Endorsements 2-for hire

Transported medical patients in town and occasionally out of town In possession of a Med Card

Experience driving a 26ft box truck

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