Customer Service & Technical Operations Specialist

Danielle Brown

Also known professionally as Danielle McAfee

Greeneville, TN *****.*****@*****.***

Professional Summary

Customer service professional with nearly 20 years of experience assisting customers, resolving concerns, handling account inquiries, and delivering exceptional service in fast-paced environments. Skilled in managing high call volumes, documenting customer interactions, de-escalating difficult situations, and navigating multiple computer systems simultaneously. Known for patience, reliability, and a genuine commitment to helping customers find solutions. Core Skills

Customer Service • Customer Experience • Inbound & Outbound Calls • Call Documentation • CRM Systems • Problem Solving • Active Listening • Conflict Resolution • Data Entry • Microsoft Office • Google Workspace • Time Management • Team Collaboration • Remote Work • AI Productivity Tools

Professional Experience

Tennessee Manager / Technical Operations Specialist Atlas On Call 2015 - March 2026

• Managed customer accounts and handled inbound and outbound communications.

• Resolved customer service, account, and technical issues with professionalism and empathy.

• Documented customer interactions and updated records across multiple systems.

• Handled urgent escalations for healthcare and utility clients.

• Trained new employees on software platforms, procedures, and customer service standards.

• Maintained quality standards while working in a fast-paced environment. Store Manager K-Mart 2009 - 2015

• Supervised daily store operations and customer service activities.

• Assisted customers with purchases, returns, and issue resolution.

• Trained and coached employees on customer service expectations and company procedures.

• Managed scheduling, inventory, and cash-handling responsibilities.

• Helped maintain a positive shopping experience while meeting performance goals. Teller / Customer Service Representative GreenBank 2006 - 2009

• Assisted customers with banking transactions and account inquiries.

• Processed deposits, withdrawals, payments, and account maintenance requests.

• Balanced cash drawers accurately and complied with banking procedures.

• Identified customer needs and recommended appropriate banking products and services.

• Built strong customer relationships through professional and friendly service. Education & Certifications

Google AI Essentials Certificate (Completed 2026)

Google / Coursera

Google Data Analytics Professional Certificate (In Progress) Google / Coursera

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