Administrative & Customer Support Coordinator

PROFESSIONAL EXPERIENCE

Administrative

● Product Presentations

●Customer Service

●Filing, Faxing, Mail Distribution, Shipping & Receiving

●Dispute Resolution

●Load Cost Verification

●Job Contract & Lease Evaluation

●A/P & A/R

●Barge & Ship Certification

●Spreadsheet Reconciliation-Month End

●Supply Ordering

●Receiving Deliveries

●Updating Pricing Per Customer

●Monthly Balancing & Year End Invoice Search

●Ability to multi-task, work with a diverse group of people, stay organized and prioritize my work load.

●Knowledgeable in many facets of administrative/customer support, which include handling of confidential documents and proprietary information, data entry & telephone procedures.

Computer Skills

●Microsoft Windows, MS Office (Word, Excel) and Email (Netscape, Outlook, MSN Explorer), S2000 (dispatching software), StreamWare, Ivend, TraxView, FIGS,

●Type 40+ WPM and 10-key by touch, 89 SPM

●Skip tracing, online research

EMPLOYMENT HISTORY

CDM Caregiving Services: Caregiver 11/18/22 to Present

Assist clients with daily living activities, log appropriate information on their records in a timely manner, Contacting the appropriate professionals to ensure the safety of the clients, Report to the Client Care Coordinators any changes in client, do minor healthcare tasks, House work, reminders for medication and other daily living activities, Adhering to the HIPPA standards, Making sure confidentiality is always observed, Respectful to the clients wants, needs, and safety at all times.

WSDA Program: Coordinator 08-17-15 to End date

Assist supervisors with daily activities, Answer phones, direct phone calls to the appropriate person, Answer emails in a timely manner, Order supplies and all toxin tests, Customer service, Proprietary information, Billing on Ships, barges, and hours worked, Month end reconciliation, Data entry, Working in both the Federal site and the state site to complete certificates, Summiting forms and spreadsheets to upper level management.

Compass Group: Accounting Assistant 01/28/2013 to 7/20/15

Answered 4 line phone, First person of contact for the company, Commissions, Inventory, Covered other positions, Month end reconciliation, Filing, Updating 500 account data base, Processed credit card payments and balanced credit card machine, Receiving orders, Customer service, Entering data, Answering emails in a timely manner.

Pyrmid Heating and Cooling: Receptionist 08/2012 to 08/2011

Filing, Dispatching HVAC technicians, Job cost to each job, Ordering parts, Customer service, Scheduling repair jobs while prioritizing each job, Scheduling inspectors, Entering data. Filing, and other office tasks assigned.

Office Team: General Office Duties 04/11 to 01/28/13

Customer service, Data entering, Office procedures, Event registration, Answering phones,

H & R Block: CSP/Office Manager 12/10 to 4/11; 12/11 to 04/12; 12/01 to 04/02

Customer Service, Data entering, Scheduling employees, Filing, Working with a diverse group of people, Answering phones.

●Schooling includes:

●Gateway Community College

●Penn Foster, Medical Billing and Coding Graduated in November 2010

●Alaska Business College, Accounting with Computers

Personal Achievements: I volunteer at Celebrate Recovery working with people from all walks of life, helping them by giving them the tools to be successful in overcoming their addiction.

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