Customer Service & Home Health Support

SUSUANA NYARKO

Columbus, OH 614-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Reliable and compassionate professional with experience in customer service, home health care, and administrative support. Strong communication skills with a proven ability to assist clients, resolve concerns, maintain accurate documentation, and provide high-quality service in fast-paced environments.

CORE SKILLS

Customer Service • Client Support • Home Health Care Assistance • Documentation • Communication • Time Management • Safety Compliance • Problem Resolution • Administrative Support • Record Keeping

PROFESSIONAL EXPERIENCE

Howard Hanna Real Estate Services – Customer Service Representative (Contract) August 2023 – September 2025

• Assisted clients, agents, and vendors via phone, email, and in person.

• Reviewed and processed real estate transaction documents for accuracy.

• Scheduled appointments and coordinated property showings.

• Maintained confidential client records and updated internal systems.

• Resolved customer concerns while ensuring positive client experiences. ComForCare – Home Health Care Aide 2023 – Present

• Assist clients with daily living activities including bathing, dressing, and mobility.

• Provide companionship and emotional support.

• Monitor client safety and report changes in condition.

• Maintain accurate documentation of care provided. Twin Angels Home Care – Home Health Care Aide 2024 – 2025

• Provided compassionate in-home care and assistance with meal preparation and housekeeping.

• Supported clients in maintaining independence and dignity. Satellite Solutions – Customer Service Representative 2022 – 2023

• Handled high-volume customer inquiries and resolved service issues.

• Maintained detailed customer records and processed service requests.

• Met company performance and service standards.

Allied Universal – Security Officer 2018 – 2021

• Monitored premises to ensure safety of property and personnel.

• Conducted routine patrols and completed incident reports.

• Maintained professional public interaction and conflict resolution. EDUCATION

High School Diploma

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