Senior IT Project & Data Entry Leader

MARK WOLFE

Pittsburgh, PA ***** 412-***-**** **********@*******.***

PROFESSIONAL SUMMARY

IT senior leader with over 30 years of management, project management, training coordination and data entry subject matter expertise. Performance and financial awards recipient for delivering assigned projects and task work on time and under budget. A servant leader always willing to mentor and develop others.

SKILLS

•Management: Manage teams/departments up to twenty people assuming all administrative responsibilities

•Project Management and Methodologies: Small to large software implementations and support using Agile, Waterfall, Hybrid, PI Planning, Sprint Definition, Scrum, Kanban

•Training Coordinaton: Department level planning, budgeting and tracking. Supervise the development of training content making it available for delivery via multiple methods

•Data Entry and Management: Support all the positions I have held with data entry and analysis. The documentation and presentation of information to internal and external stakeholders must be timely, accurate and available in multiple formats

•Typing: WPM are in the range of 40 to 50.

•Tools & Software Expertise: MS Project, Excel, Visio, Word, PowerPoint, Agility (Formerly Version 1), SharePoint (Site Admin), ServiceNow, Project Portfolio Management, Salesforce User, Master Control User, Intelex User

•Certifications: Certified Six Sigma Green Belt, Certified SAFe 4 Practitioner, ITIL Foundation Certification

COMMENTS

•I am submitting this resume for a DATA ENTRY opportunity. It presents the roles I have held in my career and also discusses the different ways DATA ENTRY has played a part in each of the roles.

•The clear, concise, timely and accurate entry of data has been critical in every role.

WORK HISTORY

FedEx Supply Chain / Genco ( Fedex Aquired Genco Dec.2015) Warrendale, PA March 1994 – June 2025

Advisor, IT Project Management June 2020 - June 2025

•The ADVISOR at FedEx is a subject matter expert in their field. The advisor assumes total responsibility for software implementations in the healthcare, life sciences, consumer, retail and technology business verticals

•Managed he initial implementation of the system and in some cases continued to own support after hypercare

•Data Entry tasks:

oDefinition and ongoing maintenance of the project schedule

oUpdates to requirements

oTask list creation and maintenance

oRisk Register creation and maintenance

oCreation and maintenance of the project budget hours used and burn down

oForecasting

oResource assignments and schedule

oStatus updates to all stakeholders, usually presented in a dashboard or Power Point deck

oInvoicing

oDocumentation for all software and hardware deployed for the system

oWork instructions/job aids

oDocumentation of all project closure activities

Advisor, IT Training June 2013 – June 2020

Training focused on operations

•Data Entry tasks:

oDocument the process for training operations personnel

oCreate and maintain training material using agreed upon Training Content Developer

oCreate new infinite loop training content, this content will be presented similar to a Power Point deck displaying one screen after another walking the viewer through the process

oCreate and maintain interactive training content on sharepoint for self learning

oDevelop flowcharts for a moe pictorial method of learning for operations

Training focused on IT department

•Data Entry tasks:

oDefine all IT roles then create and maintain a training plan for all teammates in the IT department

oDocument the training sources for the content, internal or external and provide with each role’s plan

oCreate online spreadsheet for recording training activities, this data will support those who have training goals during the end-of-year review process

oOrganize a class roster, take attendance, share information with managers

oMake appropriate adjustments to the IT training budget and burndown

IT Project Manager June 2001 – June 2004

•See Data Entry tasks for Advisor, Project Management above

IT Manager June 1995 – June 2001, June 2005 – June 2013

•Provided leadership and administration for several teams building and supporting custom IT solutions to address specific business needs, driving operational improvements and cost savings

•Most of the data entry requirements in this role revolved around administration of the team(s):

oAnnual goal setting and reviews

oMaintaining the budget for the department/division

oCollaborate with Finance team to maintain budget and monthly P&L and GL statements

oCreation of statements of work (SOWs) for billable activities

oCollaboration with the Legal team for processing the SOWs

oUpdates to all demand planning artifacts for tracking projects

oStatus updates to all stakeholders, usually presented in a dashboard or Power Point deck

oCompilation of data related to annual teammate survey

EDUCATION

Robert Morris University

Bachelor of Science, Business Administration, Business Information Systems, Management, Mathematics Pittsburgh, PA

Achievements: President Student Government, Treasurer Delta Gamma Phi, Outstanding Senior Award, Who's Who Among American University and College Students

ACCOMPLISHMENTS

•Served as PM Advisor for development of a Standard WMS product, performance and financial awards

•Served as PM Advisor for the first implementation of the Standard WMS product, performance award

•Served as PM Advisor for two SAP S/4HANA conversions, performance award and financial bonus

•Served as PM Advisor for global projects adhering to rigid customer-owned project schedules

•Served as Training Advisor to coordinate and document the training of the IT and Operations departments on Manhattan software (approximately 300 people)

•Served as mentor to other project managers and teammates

•With a team, documented the first ever SDLC process for the IT department

•Authored instructions detailing the project management process as part of the IT Center of Excellence (COE)

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