Customer Service and Logistics Support

Jyssica Terrelonge

Charlotte, NC USA

943-***-****

**********.*********@*****.***

OBJECTIVE

To obtain a challenging full-time role that offers opportunities for career advancement and allows me to leverage my skills in a dynamic work environment.

EDUCATION

Garinger High School Charlotte, North Carolina

High School Diploma

WORK EXPERIENCE

Sunrise Senior Living, Decatur, Georgia USA

Concierge Receptionist

04/2025 – 08/2025

• Managed front desk operations, including check-ins, check-outs, and answering inquiries, maintaining a high level of professionalism and efficiency.

• Handled incoming phone calls and emails with a focus on delivering exceptional customer service and promptly addressing guest concerns.

• Greeted and assisted over 50 guests per day, ensuring a warm welcome and prompt service at an Assisted Living Community.

• Processed guest payments and maintained accurate records of transactions, ensuring minimal errors and efficient financial operations.

DHL, College Park, GA USA

Standard Delivery Driver

03/2023 - 09/2023

• Ensured compliance with all traffic and safety regulations to minimize potential accidents or delays.

• Utilized GPS and route management systems to optimize delivery routes and enhance efficiency.

• Implemented and adhered to company policies and procedures for delivery operations, contributing to a high standard of service delivery.

C.H. Robinson, Union City, Georgia USA

Warehouse Office Clerk

06/2021 - 03/2023

• Managed daily office operations and maintained accurate records of correspondence and documents.

• Handled incoming and outgoing communications, including phone calls and emails, ensuring prompt responses.

• Assisted with data entry tasks, updating spreadsheets and databases to keep information current.

• Greeted and assisted truck drivers and delivery personnel to ensure smooth loading and unloading operations. C.H. Robinson (Formerly NFI Industries), Union City, Georgia USA Warehouse Associate

07/2020 - 02/2021

• Executed proper labeling, stocking, and sorting of incoming and outgoing shipments to maintain organization and accuracy.

• Managed inventory levels by performing regular audits and ensuring stock accuracy for improved operational efficiency.

• Operated forklifts and pallet jacks to load, unload, and move materials within the warehouse, ensuring efficient workflow.

• Managed WMS configuration and customization to meet the unique requirements of a high-volume distribution center.

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