Front Office Coordinator & Patient Services Specialist

Wanomi Clayton

**** ********** ***** *****, *******, GA 30035

************@*****.*** 404-***-****

SKILLS

Strong communicator with a warm and welcoming approach. Skilled in customer service, active listening, and problem-solving. Detail-oriented with experience in data entry, record keeping, and office coordination. Dependable, proactive, and able to work both independently and as part of a team in fast-paced environments.

WORK EXPERIENCE

Front Office Coordinator Advanced Urology – Decatur, GA September 2025 – Present

• Create a welcoming and supportive experience for patients while delivering compassionate,

• high-quality service.

• Maintain accurate and organized EMR documentation to support efficient clinic operations.

• Respond to patient and clinical needs with urgency, professionalism, and a proactive mindset.

• Gather and communicate important patient information clearly to the medical team.

• Navigate patient charts and medical histories to ensure smooth and efficient visits. Patient Service Specialist Physio, Select Medical – Decatur, GA September 2022 – September 2025

• Greet patients warmly and create a positive first impression upon arrival.

• Register new and returning patients while clearly explaining visit expectations.

• Schedule appointments in person, over the phone, and via email.

• Verify insurance and obtain authorizations to ensure seamless patient care.

• Collect co-pays and assist with smooth check-in and check-out processes.

• Provide helpful information to patients, providers, and team members.

• Support daily clinic operations and maintain a clean, organized environment. Site Administration Coordinator IKEA – East Palo Alto, CA March 2022 – May 2022

• Supported daily administrative operations to ensure a safe and secure environment.

• Assisted with onboarding new team members and maintaining personnel records.

• Monitored safety systems and responded appropriately to incidents.

• Ensured compliance with company policies and legal requirements.

• Coordinated site ordering processes and managed access systems. Owner/Operator Wyse Beauty Care – Decatur, GA

July 2020 – 2022

• Managed all aspects of business operations, including scheduling, payroll, and bookkeeping.

• Built strong client relationships through personalized service and communication.

• Handled inventory, vendor relations, and product fulfillment.

• Maintained organized records and ensured smooth day-to-day operations. Team Lead Home Chef – Lithonia, GA

April 2019 – March 2020

• Led team members in maintaining cleanliness, organization, and food safety standards.

• Conducted quality checks to ensure accuracy and minimize waste.

• Supported a positive work environment through conflict resolution and team guidance.

• Helped uphold company food safety and quality programs. Operations Admin I FedEx – Watsonville, CA

November 2016 – June 2017

• Performed administrative duties for hazardous materials and international shipments.

• Completed data entry and ensured compliance with shipping regulations.

• Resolved package issues efficiently, including damaged or misaddressed shipments.

• Served as a point of contact for delivery-related concerns. Shift Manager Church’s Chicken – Decatur, GA

May 2013 – January 2017

• Supervised daily operations and ensured excellent customer service.

• Resolved customer concerns quickly and professionally.

• Managed scheduling, payroll data, and inventory processes.

• Maintained food safety standards and team accountability. EDUCATION & CERTIFICATIONS

General Education Diploma (GED) – Salinas, CA

Grace Hill Fair Housing Course – Certificate of Achievement (July 21, 2022) REFERENCES

Available upon request

Contact this candidate