Warehouse & Transportation Operations Supervisor

Charles Anthony Stewart, Jr.

Union City, GA ***** *******@*****.***

912-***-****

Professional Summary

Results-driven supervisor with 10+ years of leadership experience in warehouse, call center, and transportation environments. Proven expertise in employee development, performance coaching, and team-building. Skilled in scheduling, compliance, inventory logistics, and conflict resolution. Excels in fast-paced, goal-driven operations.

Core Competencies

• Staff Supervision & Development

• Effective Communication

• Motivation

• Customer Service

• Problem Solving/Critical Thinking

• Process Improvements

• Team Building

• Production Management

• Conflict Resolution & De-escalation

• OSHA & DOT Compliance

• Warehouse Operations

• Scheduling & Payroll Management

• KPI Monitoring

• Training & Onboarding

• Team Leadership

• Forklift & Equipment Certification

• Safety Audits & Recertification

Professional Experience

Shaw Industries – Training Supervisor / Mentor

03/2021 – 07/2025

- Led daily supervision and mentorship of new warehouse employees

- Delivered onboarding, coaching, and safety training to improve retention

- Administered certification/recertification of lift truck operators

- Facilitated periodic team refreshers and performance evaluations

- Communicated SOP changes and trained employees on updates

Concentrix Corp – Production Team Lead (Call Center/Remote)

03/2018 –4/ 2024

- Supervised employees serving high-volume customer support to clients including UHC

- Conducted training, monitored metrics, and created corrective action plans

- Processed payroll and participated in management meetings

- Tracked KPIs using analytics software for performance improvement

Chatham Area Transit – Paratransit Transportation Supervisor

07/2016 – 08/2019

- Oversaw 30+ drivers daily, managing real-time transportation scheduling

- Coordinated dispatch operations and resolved passenger concerns

- Led monthly meetings with CFO to improve program metrics

Education

Andrew Jackson HS Diploma

Fisk University Business Management

Atlanta Technical College Business Management

Kennesaw State University Certificate of Completion Six Sigma Lean Waste Management

Certifications & Training

• Forklift Certification (Shaw Industries)

• Scissor Lift & Order Picker Certified

• Annual Safety Recertification

• Customer De-Escalation & Conflict Management

• Call Center Systems & KPI Reporting

Software

Microsoft (Word, Excel, Powerpoint, Outlook, Office 365, Teams) IOS, Apple, Remote Access VPN, Workday, Workforce, Salesforce, Zoom, Slack

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