Customer Support & OEM Account Specialist

VERONICA VALENTINE

Ronkonkoma, NY ***** 516-***-**** ********.***********@*****.*** linkedin.com/in/veronica-valentine-124623170

Customer-focused professional with more than 30 years of experience delivering exceptional client support, account coordination, and operational assistance within fast-paced business environments. Recognized for building strong customer relationships, resolving issues efficiently, and providing knowledgeable, solutions-driven service that improves customer satisfaction and strengthens long-term retention. Brings a versatile background that combines customer service, operations, sales support, and team collaboration, with a proven ability to adapt quickly and manage multiple responsibilities effectively. Known for maintaining professionalism under pressure, minimizing costly errors, and contributing to increased sales performance through customer engagement and promotional support initiatives.

CORE COMPETENCIES

Customer Service Excellence Client Relations Management Customer Retention Account Support OEM Customer Support Technical Support Order Processing Purchase Order Management Shipping & Logistics Coordination Inventory Support Backorder Management Problem Resolution Conflict Resolution Cross-Functional Collaboration Sales Support Relationship Building Call Handling Communication Skills Process Accuracy Data Entry Operational Support Time Management Attention to Detail

PROFESSIONAL EXPERIENCE

OEM CUSTOMER SERVICE REPRESENTATIVE SPECIALIST May 1993 – Apr 2026

Motors & Armatures, Inc. – Hauppauge, NY

Served as a primary point of contact for OEM customers, delivering responsive support related to product inquiries, order processing, shipping coordination, backorders, and technical troubleshooting. Built long-term customer relationships by providing solutions-focused service that improved client satisfaction and retention.

•Assisted customers with resolving day logistics challenges, including shipment delays, purchase order discrepancies, inventory availability, and order tracking, ensuring timely and accurate communication throughout the process.

•Coordinated with internal departments to maintain efficient workflow and support accurate fulfillment operations.

•Provided technical product support and guidance to customers, helping them identify appropriate motors, armatures, and OEM-related solutions based on application requirements and operational needs.

•Supported purchasing and inventory coordination by monitoring backorder timelines and communicating estimated arrival dates.

•Contributed to marketing and promotional initiatives that increased sales performance and product awareness.

•Earned strong reputation for attention to detail, reducing order and processing errors compared to department averages.

EDUCATION

Coursework Completed in Business & Economics

SUNY Stony Brook – Stony Brook, NY

SUNY Farmingdale – Farmingdale, NY

Nassau Community College – Garden City, NY

TECHNICAL SKILLS

Adobe, Zendesk, JDE, Edge, Teams, Microsoft Office Suite (Word, Excel, PowerPoint)

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